Jackie Lynne Ranches
Singapore
Summary
Motivated and results-oriented retail management professional with a proven track record of optimizing store operations, exceeding sales targets, and delivering exceptional customer service. Skilled in leading and mentoring teams, managing inventory, and adapting to evolving business needs. Committed to fostering a collaborative and productive work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Sports Fashion Pte. Ltd.
02.2019 - 04.2025
- Managed all aspects of daily store operations:
- Reduced labor costs by 10% by optimizing staff scheduling.
- Increased customer satisfaction by 5% through improved customer service initiatives.
- Reduced inventory waste by 15% by implementing a new inventory management system.
- Successfully resolved performance issues:
- Improved sales performance by 20% through targeted training and coaching.
- Reduced employee turnover by 10% by addressing performance issues proactively.
- Mentored and motivated sales staff:
- Increased average sales per associate by 15% through effective coaching and mentorship.
- Effectively managed customer complaints and feedback:
- Achieved a 90% customer satisfaction rating through proactive complaint resolution.
- Developed and implemented merchandising policies:
- Increased sales by 10% by optimizing product placement and improving visual appeal.
- Maintained strict compliance:
- Achieved zero workplace accidents during my tenure.
- Mastered POS operations:
- Processed 75+ transactions daily with 99% accuracy.
- Maintained a 99% accuracy rate for cash handling.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Wine Consultant (Retail)
The Singapore Straits Wine Company
10.2017 - 11.2018
- Drove retail sales and achieved key performance indicators (KPIs):
- Exceeded sales targets by 15% consistently.
- Increased margin by 8% through effective product recommendations.
- Achieved top 10% performance in Winery Direct metrics.
- Developed and implemented marketing initiatives:
- Organized wine tasting events that attracted 50+ attendees.
- Collaborated with local businesses to promote cross-promotions, increasing foot traffic by 10%.
- Developed a social media campaign that increased brand awareness by 20%.
- Provided expert wine recommendations:
- Developed a deep understanding of 50+ wine varietals and regions.
- Successfully paired wines with food for 100+ customers.
- Consistently received positive feedback for wine recommendations.
- Maintained a clean and organized store environment:
- Led weekly store clean-up initiatives, ensuring a consistently clean and organized environment.
- Received positive feedback from customers and management regarding store cleanliness.
- Proficient in cash handling procedures and POS system operations:
- Accurately processed 100+ transactions daily.
- Trained new employees on POS system operations, ensuring a smooth onboarding process.
Senior Sales Consultant
True Fitness Pte. Ltd.
02.2016 - 10.2017
- Consistently exceeded sales targets and KPIs:
- Exceeded sales targets by 15% consistently.
- Recruited 20+ new members.
- Achieved a 90% membership retention rate.
- Effectively managed sales inquiries and leads:
- Conducted 10+ tours per week.
- Converted 25% of leads into members.
- Developed a system for tracking and nurturing leads, increasing conversion rates by 10%.
- Developed creative strategies to enhance member engagement:
- Developed a loyalty program that increased member engagement by 15%.
- Created a social media campaign that increased member interaction by 20%.
- Maintained high ethical standards:
- Consistently received positive feedback from members regarding professionalism and integrity.
- Successfully resolved 10+ member issues with a focus on fairness and transparency.
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Identified prospects through cold calling, social media and trade publications.
- Utilized extensive communication and interpersonal skills to reach out to prospective leads through cold calling.
- Applied consultative sales approach and followed strategic marketing initiatives to develop new business.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Performed 350 marketing calls per day to establish weekly appointments.
- Created sales presentations to highlight product benefits and enhanced bottom-line profits.
- Evaluated clients' needs and created plan of action to provide solutions.
- Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
Retail Manager
The Estée Lauder Companies (ELC)
08.2015 - 01.2016
- Led and motivated a sales team:
- Developed a team-oriented environment that fostered collaboration, resulting in a 15% increase in team sales.
- Provided individual coaching to 10+ team members on MAC Cosmetics' makeup artistry techniques, leading to a 10% improvement in individual sales performance.
- Provided exceptional customer service:
- Consistently received positive feedback from customers for providing personalized makeup consultations and product recommendations.
- Resolved 20+ customer issues effectively, exceeding customer expectations and fostering brand loyalty.
- Analyzed sales data and developed strategies:
- Identified a trend in limited series releases sales and implemented a targeted marketing campaign that resulted in a 10% increase in sales.
- Achieved a 15% increase in sales revenue through effective sales strategies, including promotional events and customer loyalty programs.
- Managed inventory levels:
- Reduced inventory waste by 10% by implementing a system for tracking and rotating inventory, ensuring that products with shorter shelf lives were sold first.
- Maintained a 95% stock availability rate, ensuring that customers could always find the products they were looking for.
- Ensured compliance with company guidelines:
- Developed and implemented training programs for team members on MAC Cosmetics' brand standards and product knowledge, ensuring consistent adherence to company guidelines.
- Received positive feedback from management regarding compliance with MAC Cosmetics' high standards for customer service and product knowledge.
- Fostered a positive and collaborative work environment:
- Created a positive and collaborative work environment that encouraged teamwork and open communication, resulting in a 10% increase in team morale.
Senior Sales Advisor [Household Dept.]
Robinsons & Co (Singapore) Pte. Ltd.
04.2013 - 03.2015
- Oversaw daily store operations:
- Managed a team of 5+ employees, ensuring smooth and efficient functioning.
- Developed and implemented operational procedures, streamlining processes and improving efficiency.
- Ensured compliance with company policies and procedures, maintaining a high level of operational excellence.
- Trained, supervised, and evaluated store staff:
- Provided ongoing coaching and support to team members, fostering their professional development.
- Conducted performance reviews for 10+ employees, providing constructive feedback and identifying areas for improvement.
- Managed inventory:
- Ensured accurate pricing and labeling of donated products, minimizing errors and customer confusion.
- Maintained appealing product displays:
- Created visually appealing displays that increased sales by 5%.
- Developed a system for tracking and updating pricing, ensuring accuracy and consistency.
- Received positive feedback from customers and management regarding product displays.
- Provided excellent customer service:
- Consistently received positive feedback from customers regarding helpfulness and knowledge.
- Successfully resolved 15+ customer issues, ensuring customer satisfaction.
- Developed a reputation for providing knowledgeable and helpful service, contributing to a positive customer experience.
- Handled cash and receipts:
- Processed 75+ transactions daily with 99% accuracy.
- Maintained a 99% accuracy rate for cash handling, ensuring financial accuracy and security.
- Followed strict security procedures to ensure the safety of cash and receipts.
- Maintained a clean and organized store environment:
- Led weekly store clean-up initiatives, ensuring a consistently clean and organized environment.
- Ensured all displays were up-to-date and visually appealing, enhancing the customer experience.
- Received positive feedback from customers and management regarding store cleanliness.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Attended monthly sales meetings and quarterly sales trainings.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Maintained current knowledge of evolving changes in marketplace.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Assistant Sales Manager
Yi Yun
08.2012 - 03.2013
Fitness/Membership Consultant
California Fitness
12.2011 - 08.2012
Marketing Representative
Public Safety Savings and Loan Association
10.2010 - 03.2011
Education
Bachelor of Science - Hotel And Restaurant Management
Philippine College of Technology
Philippines04.2008
Skills
- Highly dependable
- Fast Learner
- Upselling and cross-selling
- Experienced in leading teams
- Initiative and Problem-Solving Abilities
- Strong attention to detail
- Proficient in managing multiple tasks
- Interpersonal Communication Skills
- Honesty and Integrity
- Mentoring and coaching
- Detail-oriented planning expertise
- Responsive to changing work demands
- Strong interpersonal skills
- Cross-functional collaboration
- Proven sales ability
Certification
- WSQ Interact With Customers [WSQ], Singapore Workforce Skills Qualifications [WSQ]
- WSQ Sell Products and Services, Singapore Workforce Skills Qualifications [WSQ]
Languages
English
Tagalog
Timeline
Assistant Store Manager
Sports Fashion Pte. Ltd.
02.2019 - 04.2025
Wine Consultant (Retail)
The Singapore Straits Wine Company
10.2017 - 11.2018
Senior Sales Consultant
True Fitness Pte. Ltd.
02.2016 - 10.2017
Retail Manager
The Estée Lauder Companies (ELC)
08.2015 - 01.2016
Senior Sales Advisor [Household Dept.]
Robinsons & Co (Singapore) Pte. Ltd.
04.2013 - 03.2015
Assistant Sales Manager
Yi Yun
08.2012 - 03.2013
Fitness/Membership Consultant
California Fitness
12.2011 - 08.2012
Marketing Representative
Public Safety Savings and Loan Association
10.2010 - 03.2011
Bachelor of Science - Hotel And Restaurant Management
Philippine College of Technology
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