Jackielou Reyes David
Imus
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.
Overview
16
16
years of professional experience
Work History
Quality Analyst / Account Manager
CHIC MANAGEMENT
12.2023 - Current
- Audits products, services, and processes to identify areas of improvement before the service or items reach the consumers or customers
- Monitor Account Sellers performance and provide coaching sessions to make sure the quality of service required is being met by the Sellers' · Attend team meetings and collaborate with other Managers · Respond to team messages/escalations promptly.
- · Ability to determine the coaching opportunities of team members and come up with strategies to overcome hurdles.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
Under Service (Performing Artist)
ASH KAFE
10.2022 - 04.2023
- POS Handler and Server
Product Trainer
GEZER SOCIAL MEDIA INCORPORATION
01.2021 - 07.2022
- Train newbies on dealing with repetitive customers, building rapport, and gaining customers' trust
- Introduce the product, show them samples and slides on how to win a deal, and let the customer buy, and retain them
- Solicited feedback from training participants regularly, using the input to continually refine and improve course content and delivery methods.
- Established strong relationships with clients by providing ongoing support after initial trainings, resulting in high client retention rates.
Retention Sales Agent
GEZER SOCIAL MEDIA INCORPORATION
03.2018 - 12.2020
- Offering good packages and assuring that the customers are happy and will keep purchasing
- Respond to customer queries and address service complaints promptly
Master Sales Shift Leader, Manager cum Marketing Planner
VIVEL PATISSERIE (WESHAL) KUWAIT
02.2011 - 08.2017
- Giving the best effort on all matters to help the company grow and to get a good target
- Planning every week on the store decorations, and posting photos on Instagram, as part of the Marketing plan
- Contacting potential customers or companies to present new products, services, and ideas
- Dealing with monthly inventories
- Preparing and controlling, ordering and receiving stocks
- Preparing monthly Staff Evaluation and Store Evaluation
Trainer, Barista
Caribou Coffee
12.2008 - 05.2010
- Train new staff on coffee making and giving the best quality coffee to consumers
- Giving coffee history and checking what kind of quality beans we need to serve
- Provided one-on-one mentoring to help baristas to reach their full potential within the company.
- Analyzed and evaluated training effectiveness and program outcomes.
Education
Bachelor of Science - Business Administration Major in Operations Management
Emilio Aguinaldo College
Philippines06.2024
High School -
Las Pinas National High School
01.2001
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Google Spreadsheet
- Google Documents
- Photo Editor
- Critical and Creative thinking
- Problem Solving
- Time Management
- Artistic Perception
- Leadership
- Teamwork
- Communication
- Independence
- Open-Mindedness
- Sales and Marketing
- Quality Improvement
- Audit processes
Hobbies and Interests
- Surf the internet
- Suspense, Horror and Action Movies
- DIY Crafts
- Boxing
Timeline
Quality Analyst / Account Manager
CHIC MANAGEMENT
12.2023 - Current
Under Service (Performing Artist)
ASH KAFE
10.2022 - 04.2023
Product Trainer
GEZER SOCIAL MEDIA INCORPORATION
01.2021 - 07.2022
Retention Sales Agent
GEZER SOCIAL MEDIA INCORPORATION
03.2018 - 12.2020
Master Sales Shift Leader, Manager cum Marketing Planner
VIVEL PATISSERIE (WESHAL) KUWAIT
02.2011 - 08.2017
Trainer, Barista
Caribou Coffee
12.2008 - 05.2010
Bachelor of Science - Business Administration Major in Operations Management
Emilio Aguinaldo College
High School -
Las Pinas National High School
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