JACK AW YONG
Singapore
Summary
Dynamic Senior Business Analyst with over 12 years of experience driving technology-enabled transformations across insurance, public sector, and enterprise domains. Expertise in business analysis and process optimization is underscored by a strong commitment to team collaboration and delivering impactful results. Proven adaptability to evolving needs, effectively leveraging skills in stakeholder management, requirements gathering, and strategic planning. Recognized for exceptional analytical thinking, problem-solving capabilities, and effective communication that fosters collaboration and propels project success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Astek Singapore
Singapore, Singapore
04.2025 - Current
- Led discovery workshops with business stakeholders to manage BAU change requests aligned to strategic roadmap.
- Analyzed business processes to identify inefficiencies and recommend improvements.
- Developed comprehensive Functional Specification Document for new systems implementation and enhancement.
- Prioritized features and managed scope to optimize sprint outcomes, balancing business value and technical feasibility.
- Manage sprint scope and testing governance (SIT/UAT), achieving 100% test coverage and 30% defect reduction post-release.
IT Business Analyst
TATA Consultancy Services
Singapore, Singapore
01.2022 - 03.2025
- Led cross-functional discovery workshops to define business objectives and translate user needs into actionable requirements for mobile application initiatives.
- Developed strategic roadmaps with Product Owner, aligning technology initiatives with business objectives.
- Streamlined insurance workflows, achieving a 20–30% reduction in processing time through backend automation and data validation enhancements.
- Produced key solution artifacts—functional specs, integration designs, and UML diagrams—to support architecture, delivery, and stakeholder alignment.
- Directed SIT and UAT governance, ensuring seamless integration, functional compliance, and smooth production transition.
Business Analyst
JIBE (Singapore) Pte. Ltd.
Singapore, Singapore
07.2021 - 01.2022
- Managing product requirements for marine-related SAP system. Mainly focus on Crew Management and Fleet Management.
- Secondary focus on developing Power BI dashboards for management level users to make sound decisions.
- Led end-to-end product lifecycle execution, from strategy formulation to development, testing, and release, ensuring alignment with business goals and roadmap.
- Authored comprehensive product documentation, including business cases, use cases, and technical specifications to support informed decision-making.
- Drove data-informed dashboard by leveraging analytics tools such as MS Power BI, ensuring solutions were backed by logical rigor and quantitative insights.
Digital Business Analyst
GovTech
Singapore, Singapore
07.2019 - 07.2021
- Providing robust IT solutions for government statutory board and incorporating Agile Methodology into IT system development for its needs.
- Defined business cases, system requirements, and RFP/RFQ proposals for public sector digital initiatives.
- Documented and evaluated solution options, recommending fit-for-purpose designs that balanced functionality, feasibility, and business value.
- Championed stakeholder engagement and change management to ensure smooth adoption by all users.
- Collaborated with vendors to deliver SharePoint and Tableau-based web solutions, improving data insights and operational efficiency.
Senior Business Analyst
Genting Int'l Gaming & Resort Technologies
Singapore, Singapore
10.2018 - 07.2019
- Defined and translated business needs into functional requirements using Agile methodologies, ensuring clarity, traceability, and alignment across stakeholders.
- Led testing governance across smoke, regression, SIT, and UAT phases, ensuring solution quality and readiness prior to deployment.
- Managed incident and defect resolution, coordinating cross-team efforts to maintain system stability and timely closure of service requests.
- Partnered with developers and architects to design and deliver a next-generation casino management system leveraging Java and C#.NET, enhancing operational efficiency and customer engagement.
Business Analyst
DXC Technology
Singapore, Singapore
08.2016 - 10.2018
- Assigning to various projects for public services in Singapore
- Oversaw high-impact digital transformation projects across multiple Singapore ministries, driving process innovation and system modernization initiatives.
- Led stakeholder workshops to define strategic requirements and translate objectives into actionable functional and technical specifications.
- Directed cross-functional collaboration among vendors, technical teams, and government agencies to deliver integrated Java/.NET application solutions.
- Championed process reengineering using Design Thinking and BPM frameworks, achieving a 30% reduction in manual data entry through RPA and improved user adoption via effective change management.
SAP Consultant
NCS
Singapore, Singapore
12.2015 - 07.2016
- Engaged proactively with users on daily support for SAP FI system and facilitated requirements for change requests
- Delivered SAP FICO solutions across key finance functions, authored detailed functional and configuration specifications, supporting seamless implementation and enhancing solution quality.
- Contributed to a service improvement task force for the MINDEF/DSTA community, improving system performance and user satisfaction across departments.
Software Engineer
ST Electronics (Info-Software Systems) Pte Ltd
Singapore, Singapore
01.2014 - 12.2015
- Engaged clients and stakeholders through requirement workshops to translate business needs into actionable specifications and solution blueprints.
- Developed detailed documentation and process visualizations (UML, MS Visio) to align cross-functional teams on system design and functional logic.
- Drove Agile delivery and testing governance (SIT, OSAT, UAT), collaborating with development and QA teams to deliver mission-critical Java-based systems on time and with high client satisfaction.
Business Analyst
Prudential Assurance Company Singapore
Singapore, Singapore
01.2013 - 12.2013
- Collaborated with business stakeholders to analyze and enhance sales system workflows, improving operational efficiency and ensuring smooth product launches.
- Documented business requirements and functional specifications for system enhancements and add-on modules.
- Coordinated UAT and vendor collaboration to implement the new Insurance Agent Web and Mobile Application, ensuring seamless integration and strong user adoption.
Education
Bachelor of Information Systems - Computer Information Systems
National University of Singapore
12-2012
Diploma in Engineering Informatics (Merit) - Engineering Informatics
Nanyang Polytechnic
01.2006
Skills
- Stakeholder Management
- Vendor Management
- Agile Methodology
- Business Requirements
- Business Process Mapping
- Gap Analysis
- BAU Management
- User acceptance testing
- Project management
- Digital Transformation
- Mobile Application
- Design Thinking
- Power BI, Tableau
- Web Application
- Microsoft Office Suite
Career Highlights
- Delivered enterprise-wide transformation projects across insurance, public sector, and technology industries, achieving up to 30% efficiency gains through workflow automation and process reengineering.
- Led full-cycle business analysis for mobile, web, and enterprise systems, aligning solutions with business goals and technical feasibility.
- Enhanced executive decision-making by developing Power BI and Tableau dashboards, driving data transparency and operational agility.
Certification
- Professional Scrum Product Owner II (PSPO II), Aug 2024
- Certified Scrum Master, Jan 2021
- ISTQB-BCS Certified Test Foundation Level (CTFL) Certificate, Jul 2015
Timeline
Senior Business Analyst
Astek Singapore
04.2025 - Current
IT Business Analyst
TATA Consultancy Services
01.2022 - 03.2025
Business Analyst
JIBE (Singapore) Pte. Ltd.
07.2021 - 01.2022
Digital Business Analyst
GovTech
07.2019 - 07.2021
Senior Business Analyst
Genting Int'l Gaming & Resort Technologies
10.2018 - 07.2019
Business Analyst
DXC Technology
08.2016 - 10.2018
SAP Consultant
NCS
12.2015 - 07.2016
Software Engineer
ST Electronics (Info-Software Systems) Pte Ltd
01.2014 - 12.2015
Business Analyst
Prudential Assurance Company Singapore
01.2013 - 12.2013
Bachelor of Information Systems - Computer Information Systems
National University of Singapore
Diploma in Engineering Informatics (Merit) - Engineering Informatics
Nanyang Polytechnic