AUNG AUNG
Pakokku
Summary
Experienced Bellhop / Concierge and Housekeeping with a proven track record of providing exceptional customer service and exceeding guest expectations. Skilled in communicating effectively with guests and providing helpful advice on nearby attractions and restaurants.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bellhop and Housekeeping
Goodwood Park Hotel
02.2022 - Current
- Greeted and welcomed guests to the hotel, providing assistance with check-in and check-out procedures
- Answered inquiries regarding hotel services accurately and provided detailed information about amenities, rates and other services offered at the hotel
- Provided efficient transportation services for guests, transporting luggage from the lobby to their rooms or from their rooms to their vehicles
- Sometimes on night shift need to make up room / add extra bed and amenities.
Concierge
Shangri- La Service Apartments
02.2016 - 01.2022
- Managed the day-to-day operations of the concierge desk
- Provided exceptional customer service at all times in order to exceed expectations
- Greeted and assisted guests in a friendly and professional manner, providing information about the hotel's services and amenities
Housekeeping Room Attendant
Bahosi Hotel Yangon
04.2013 - 02.2016
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
High School Diploma -
High School-Ward 2 Mying
Mying, Magaw08.2009
Skills
- Good Speaking English
- Basic Opera
- Basic Computer (Email, Excel, Word, PowerPoint)
- Housekeeping
Certification
- Certificate of Red Cross Training Singapore
- Certificate of Driving
- Certificate of Front Office
- Certificate of Fire & Live Rescue Training
Timeline
Bellhop and Housekeeping
Goodwood Park Hotel
02.2022 - Current
Concierge
Shangri- La Service Apartments
02.2016 - 01.2022
Housekeeping Room Attendant
Bahosi Hotel Yangon
04.2013 - 02.2016
High School Diploma -
High School-Ward 2 Mying
Similar Profiles
Pratima GolePratima Gole
Food & Beverage Attendant at The Goodwood Park HotelFood & Beverage Attendant at The Goodwood Park Hotel
Muhammad Aidil Bin Osman AidilMuhammad Aidil Bin Osman Aidil
Senior Assistant Banquet Manager at The Legend Hotel Fort CaningSenior Assistant Banquet Manager at The Legend Hotel Fort Caning
Alexandra CollinsonAlexandra Collinson
Occupational Therapist at Goodwood Park Healthcare GroupOccupational Therapist at Goodwood Park Healthcare Group