JACINTA SELVARAJ
SINGAPORE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Experienced Quality Control Inspector skilled at inspections, assessments and reporting on quality issues. I can do my task on date line request with minimal supervisions.
Overview
9
9
years of professional experience
Work History
F&B Customer Service Associate
Smile Martabak Bedok
08.2024 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Took cash and credit card payments via phone, in person, and through email.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Enhanced customer satisfaction by providing timely and accurate food and beverage service.
- Assisted management in inventory control efforts by monitoring stock levels and reporting shortages promptly.
- Demonstrated strong product knowledge to assist customers in making informed menu choices.
- Trained new hires on company policies, procedures, and best practices for consistent service quality across the team.
- Motivated team to meet and exceed sales goals through excellent selling skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Streamlined order processing for increased efficiency and improved guest experience.
Incoming Quality Assistant Engineer
Sanmina-SCI Systems Singapore Pte. Ltd.
Chai Chee
02.2022 - 06.2024
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
- Monitored product quality at all stages of production process.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Understood and read technical manuals and blueprints.
- Maintained documentation of equipment maintenance tasks, new installations and repair procedures.
- Evaluated facilities equipment and interpreted data.
- Performed frequent inspections of company equipment and corrected malfunctioning equipment.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Inspected incoming and outgoing materials for accuracy and quality.
Auxiliary Police Officer
UCSI University Group
04.2018 - 04.2022
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Responded to emergency calls to provide assistance to citizens in need.
- Recorded facts to prepare reports documenting incidents and activities.
- Monitored criminal activity in community to identify suspicious activity.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Handled citation and traffic violation paperwork.
- Thoroughly analyzed criminal information and processed crime scenes.
- Assisted in special investigations and crime prevention programs.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- 4 years of experience
Customer Service Cum Admin
Nu Sentral Kuala Lumpur
Kuala Lumpur
04.2021 - 01.2022
- Managing incoming and outgoing calls
- Maintaining cleanliness in office area
- Handling customer queries on the available services and products details in respectful manner
- Organized and well kept documents
- Guiding and assisting the trainees on their roles and responsibilities
- Establishing, developing and maintaining positive customer relationships
- Conduct follow up on products and services.
Retail Assistant
SAI STORE
Perak
08.2016 - 08.2017
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- 1 years
Education
Diploma - Business Management
University Technology Malaysia
SPM - undefined
SEKOLAH MENENGAH KEBANGSAAN JELAPANG JAYA
Skills
- Workplace Safety
- Creative Solutions
- Inventory Replenishment
- Equipment Fine-Tuning
- Stocking and Organization
- Basic Math
- Basic Tools
- Plant Operations Support
- Lean Manufacturing
- Team Training
- Staff Training
- Product and Service Sales
- Drawing Interpretation
- Customer Preferences
- Health and Safety Regulations
- Maintaining Clean Work Areas
- Wheel Rotation and Balancing
- Emergency Roadside Service
- Equipment Monitoring
- Quality Checks and Assurance
- Active Listening
- Written Communication
- Teambuilding
- Maintaining Quality Assurance Standards
- Equipment Testing and Calibration
- Body language
LANGUAGE
English: Read and write
Tamil: Read and write
Bahasa Melayu: Read and write
Hobbies and Interests
Computers, Data entry, Learning new things, Microsoft Office Word, Microsoft Office Excel, Hoping to work with you soon, Much appreciated, Thank you for carving out some time for me.
Timeline
F&B Customer Service Associate
Smile Martabak Bedok
08.2024 - Current
Incoming Quality Assistant Engineer
Sanmina-SCI Systems Singapore Pte. Ltd.
02.2022 - 06.2024
Customer Service Cum Admin
Nu Sentral Kuala Lumpur
04.2021 - 01.2022
Auxiliary Police Officer
UCSI University Group
04.2018 - 04.2022
Retail Assistant
SAI STORE
08.2016 - 08.2017
Diploma - Business Management
University Technology Malaysia
SPM - undefined
SEKOLAH MENENGAH KEBANGSAAN JELAPANG JAYA