Experienced administrative professional with a strong background in supporting executive leadership. Demonstrates ability to handle confidential information and effectively manage executive schedules. Committed to fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills. Known for being a self-starter and problem solver, consistently delivering results in fast-paced environments.
Hi, I’m
Jaba Chatterjee
Summary
Overview
8
years of professional experience
1
Certification
Work History
Bravura Solutions
Executive Assistant To Country Head
02.2018 - 09.2019
Job overview
- Offered daily administrative support to Country Head, Calendar Management, and Global Travel management with Expense Reporting
- Vendor Management and MIS handling with Monthly Payment process initiation
- SOW Compliance
- Manpower Planning, Onboarding, and Data management
- Planning, Coordinating, Arranging New Joiner's training management both external and internal
- Development Initiatives and Feedback management
- Handled Weekend allowance processing and reporting
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Monitored all IT assets inventory to ensure stock levels and databases were updated along with IT department
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Created and maintained Org Chart
- Solved all issues regarding Vendor management and delayed payment within 1 month of joining and established a new 100 % effective model
- Streamlined Weekend Allowance data management and solved 100% long-pending unpaid allowance issues
- Developed and implemented strategies and plans to address the issue of workplace shortage successfully started Shift in the organization in coordination with Admin
- Solved Grievances Regarding IT asset allocation and MIS tracking
- BRAVO(Monthly performance appreciation card) for smooth and efficient planning of CEO's India visit and seminar
- Up to date Scrum Tracker data for Management
Rural Naukri
Search Consultant
03.2017 - 09.2017
Job overview
- Headhunting as per Client requirement through Job portals and social media network (LinkedIn) for EMEA countries
- Evaluating Professional and Educational Background
- Conducted Interview
- Negotiation and Consultation
- Monthly Reports
- Coordinating for Joining formalities
- Highly Appreciated for searching quality candidates 30% faster than rest
- Established effective and improved communication channels with Vendors and clients
- Planned strategic approaches to attract right talent by preparing clear and meaningful Job Descriptions and transparent communication practices
Spencer's Retail Ltd
Executive Administration to VP Merchandising
05.2014 - 02.2017
Job overview
- Calendar Management
- Expense Reports
- Minutes taking, Presentation and Management Report presentation
- Building Administration, Agreement Renewal, Relocation planning, and Execution
- Stationery Handling, Pantry Staff Management, Reception staff Management
- Vendor Management
- Employee Engagement & Grievance Handling
- CRM - Resolving Customer complaints, In-store Issues through CRM software and Data management
- Corporate Budgeting
- Induction Planning, Joining Formalities and Exit Interview
- Travel Management (200 employees)
- Being a self-starter appreciated for establishing a good administration system from scratch for Merchandising Department regarding Travel Management, Expense reporting, Claim Management, Building Administration, and Employee Engagement
- Identifying and improving issues related to Employee Travel management
- Established proper communication channels with vendors, and other departments like Marketing and Finance, and Legal departments
- Reduced TAT for solving store Customer issues regarding product quality and quantity in CRM
- Reduced petty cash and Travel expenses by implementing cost-saving initiatives that addressed long-standing problems
EF Insurance Broking Pvt Ltd
Executive Assistant To CEO & Principal Officer
09.2012 - 05.2014
Job overview
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
- Planning and organizing Employee Engagement & Welfare activities
- Attendance Management, Leave Tracking, and salary processing in coordination with Finance Department
- Prepared documents, reports, and presentations for executives and board members using advanced software proficiencies
- Handled logistics, catering, agendas, and travel arrangements for meeting and event planning for board of directors, president, and executive vice president
- Insurance Renewal Management and Database handling
- PAN India Communication regarding announcement and management notices
- Vendor Management, Client management including PSU Insurance Sector, Bank and Private Insurance Companies
- Appreciated for improved Zero error record-keeping and smooth data inflow and outflow
- Able to handle PAN India issues and grievances regarding commission rate changes
- Improved interdepartmental communication both in terms of data and deliverable monthly business goals
Aviva
Business support Executive
02.2012 - 08.2012
Job overview
- Providing administrative support to Financial Consultants pre and post sales
- Preparing daily sales data and Monthly sales report
- Coordinating and supporting Royal Bank of Scotland, Broking Channels and Partnered PSU banks for required data
- Daily file Login in SAP, ID Creation and processing for forwarding to Underwriting department
- Retention Management
- Scheduling Monthly and weekly sales meeting
- Coordinating with PAN India Regional Sales Managers
- Appreciated for being a quick learner and showing organized approach in handling multiple sales channels and rendering on demand support to senior leadership for data management and reports
Education
The School of Positive PsychologySingapore
Specialist Diploma from positive Psychology & Well-Being
07-2022
University Overview
Awaiting for Diploma in July 2022
International Management InstituteIndia
Post Graduate Degree in Management from Management
11-2011
University Overview
PGDM with Human Resource management as main specialization with marketing as second specialization .
- Degree Awarded with [Human Resource Management & Planning & Entrepreneurship]
- Thesis Statement: [How Lack of communication leads to conflict of interest among labour, management and union resulting in closure of Bengal Paper Mill]
H.N.B Garhwal UniversityIndia
BBA from Human Resource Management
01.2009
University Overview
- Degree Awarded with [Human Resource management]
Skills
- Microsoft Office & Team
- Data management
- Conflict resolution
- Organization and Time management
- Customer service
- Planning and Coordination
- Relationship-Building
- Counseling
- Positive Psychology
- Confluence
- JIRA
- Retail CRM
- SAP
- Pivot Table
- Lookup
- Business Skype
- WebEx
- Lucid Chart
- Schedule & calendar planning
- Conference planning
- Mail handling
- Travel administration
- Legal administrative support
- Compensation and benefits
- Self-starter
- Administrative support specialist
- Invoice Processing
- Problem-solving abilities
- Multitasking
- Team building
- Client Relations
- Conflict Resolution
- Human Resources Support
- Time management abilities
- File Management
- Vendor Relations
- Resource Allocation
- Negotiation Skills
- Communication Skills
- Travel arrangement
- Active listning
Accomplishments
Accomplishments
- Notable contribution in starting Shift process. From Taking surveys to making on ground work for more than 200 staff.
- Created the New joiners training system from planning scheduling, conducting till feedback.
- Reduced Annual Travel expenses and miscellaneous employee cost.
- Resolved employee grievances regarding additional weekday payment.
- streamlined Vendor payment system
- Achieved notable reduction in closing Customer complaints in CRM portal
- Used Microsoft Excel to develop Corporate budget tracking spreadsheets.
- Resolved building maintenance issue through regular followups and communication.
- Planned corporate meetings, lunches and special events for groups of [250]+ employees.
- Awarded a bonus in recognition of managing the global CEO Visit and external stakeholders staff members from another company office location.
- Achieved reduction in TAT through effectively helping with DSR report making and followups to gather input .
Certification
Business Analytics & Strategic Decision Making, NUS Business School Executive Education, 2020
Languages
Bengali
English
Hindi
References
References
- Mr. Kuldeep Goyal, VP Buying & Merchandising More retail (EX Spencer Reporting Head and VP Merchandising), Kuldeep_graintec@rediffmail.com
- Mr. Raju Macharla, Country Head (Bravura solutions Reporting Head), 9740088390
Additional Information
Additional Information
Eager to Reignite My Career in Human Resource and Admin Field
Dear Recruiter,
Thank you for the opportunity to share my professional journey with you. I am currently in a career transition after a 5+ year hiatus, which was necessitated by my relocation to Singapore in 2019 to support my spouse. During this time, I have actively enhanced my human resource skills through studies in positive psychology and have also earned a certification in data analytics from NUS online. I am now eager to restart my career and am available to begin immediately in Admin, EA, or HR positions. I am flexible with both hybrid and online working arrangements.
Looking forward to discussing how I can contribute to your team!
Timeline
Executive Assistant To Country Head
Bravura Solutions
02.2018 - 09.2019
Search Consultant
Rural Naukri
03.2017 - 09.2017
Executive Administration to VP Merchandising
Spencer's Retail Ltd
05.2014 - 02.2017
Executive Assistant To CEO & Principal Officer
EF Insurance Broking Pvt Ltd
09.2012 - 05.2014
Business support Executive
Aviva
02.2012 - 08.2012
The School of Positive Psychology
Specialist Diploma from positive Psychology & Well-Being
International Management Institute
Post Graduate Degree in Management from Management
H.N.B Garhwal University
BBA from Human Resource Management
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