J. Dhachayani
Summary
Detail-oriented professional with expertise in Microsoft Office and SAP software, managing administrative and accounting tasks efficiently. Skilled in customer service, adept at resolving inquiries and issues with a friendly approach. Committed to building positive relationships and enhancing operational efficiency through effective communication.
Overview
13
13
years of professional experience
Work History
Contact Centre Agent
DHL
03.2025 - 04.2026
- Manage inbound calls and emails for government agencies (HDB, MOH, MND, CDA)
- Deliver professional service while adhering to call etiquette and compliance
- Update databases and manage callbacks, escalations and transfers
Accounts Executive
The Working Capitol
05.2024 - 08.2024
- Reconcile Accounts Payable, Receivable and Statement of Accounts.
- Enter financial transactions into the accounting system, including monthly transactions for accounts payable and receivable.
- Reconcile bank statements and assist in month-end closing procedures.
- Served as point of contact for vendors and customers, reviewed AR and AP listings, and consolidated AP and AR status/issues as they arose.
- Ensure all funds in and out internally are properly recorded with adequate documentation.
- Ensured completeness, compliance, and accuracy of records through consolidation of supporting documents.
- Ensured accurate data entry aligned with established policies.
- Identify inconsistencies and irregularities in financial records.
- Upload bank transactions into Xero accounting software for accurate record-keeping.
- Generate reports for review weekly.
Operation Analyst
UOB
01.2024 - 03.2024
- Managed financial budgeting, forecasting, and tracking for retail applications using Excel, maintaining oversight on expenditure and budget alignment.
- Managed financial budget and contract renewals for retail team, ensuring accurate tracking of current spend and validation of budget requests against approved amounts.
- Supported retail team during contract renewals, facilitating smooth transitions and ensuring compliance with terms.
Admin Executive
MSF Social Service Office
10.2022 - 12.2023
- Executed clerical duties, including photocopying, managing emails, and filing, to ensure efficient office operations.
- Facilitated email correspondence with clients.
- Handled confidential documents securely.
- Amended and prepared financial assistance approval letters and invitations to apply, facilitating clear communication with applicants.
- Maintained records of financial assistance applicants at service centre to support processing and tracking of applications.
- Coordinates and maintains records for Identification card, pass changing.
Admin Executive
MOE IT Branch
11.2018 - 05.2019
- Coordinates and maintains records for security pass changing and vendors who are going to data centres via Excel sheet and ihost computer system and visitor management system.
- Managed exchange of hand phones and photo identification cards for security passes, ensuring compliance with data centre policies.
- Generated daily Excel sheets of previous day's visitors for enhanced security monitoring.
- Conducted laptop checks for security compliance.
- Executed general clerical duties, including photocopying, emailing, and filing, to support office operations.
Admin Assistant
Allianz Int’l Recruiters(S) PTE LTD
02.2018 - 10.2018
- Perform general clerical duties including photocopying, emails, mail distribution and filing of full set documents from application of work permit/S PASS to card arrival.
- Organised and maintained records for staff office, company credit cards, office keys, application forms, and foreign candidates’ documents to ensure compliance and accessibility.
- Utilised WPOL and EPOL systems to manage work permit applications.
- Answered phone calls and assisted walk-in candidates seeking job opportunities to enhance recruitment efforts.
- Updated file records and performed administrative duties assigned by the director.
- Processed salary cheques for office staff, ensuring timely payments and accuracy in payroll management.
Part Time Admin Assistant
Headstrong Consulting
01.2017 - 09.2017
- Executed clerical duties including photocopying, email correspondence, mail distribution, and filing to support daily operations.
- Developed and updated documents using Microsoft Office to ensure accurate and accessible information.
- Coordinates and maintains records for staff office space, phones, company credit cards and office keys, laptop inventories.
Admin Assistant
TOA Cooperation
02.2016 - 05.2016
- Managed purchase requisitions (PR), purchase orders (PO), and delivery orders to facilitate payment processing and ensured all invoices were matched with corresponding PRs and POs, along with relevant supporting documents.
- Collate, validate, prepare accounting entries, and process all payments.
- Registered and recorded invoices daily, maintained cheque book stock, and distributed to relevant divisions using Excel.
- Preparation and maintenance of stock of cheque books for all accounts.
- Assisted team lead in preparing statistical reports analysing late submissions of procurement papers by divisions.
Customer Service Officer
VFS Global
06.2015 - 12.2015
- Interacting with customers over the counter, phone and through emails and dealing with customers’ complex queries and complaints and resolving issues.
- Processed application forms, entered data into system, collected payments, managed back-end data entry, responded to enquiries via phone and counter.
- Corrected and adjusted documents, computed customer transactions, and performed various administrative duties.
- Oversaw operations at Australian Visa Application Centre, ensuring efficient visa processing for applicants.
Contact Centre Agent
Ministry of Manpower
07.2013 - 07.2014
- Delivered customer service by addressing questions and inquiries via phone and email.
- Coordinated customer callbacks, disconnects, call transfers, messages, and holds to maintain effective communication.
- Updated database with customer status and changes to ensure accurate record-keeping.
Education
Diploma - Business Accounting
Singapore Polytechnic
Singapore01-2024
Higher Nitec - HR & Administration
Institute of Technical Education
Singapore01-2021
Skills
- Call management
- Customer relationship management
- Customer service excellence
- Live chat operation
- Complaint resolution
- Customer follow-up
- Accounts payable and receivable
- Invoice processing
- Administrative duties
- Microsoft Excel
- Effective communication
- Active listening
References
To Be provided upon request.
Websites, Portfolios and Profiles
https://www.linkedin.com/in/dhachayanijayamohan/
Languages
English
Proficient
C2
Tamil
Proficient
C2
Interests
- dance
- diamond painting
Timeline
Contact Centre Agent
DHL
03.2025 - 04.2026
Accounts Executive
The Working Capitol
05.2024 - 08.2024
Operation Analyst
UOB
01.2024 - 03.2024
Admin Executive
MSF Social Service Office
10.2022 - 12.2023
Admin Executive
MOE IT Branch
11.2018 - 05.2019
Admin Assistant
Allianz Int’l Recruiters(S) PTE LTD
02.2018 - 10.2018
Part Time Admin Assistant
Headstrong Consulting
01.2017 - 09.2017
Admin Assistant
TOA Cooperation
02.2016 - 05.2016
Customer Service Officer
VFS Global
06.2015 - 12.2015
Contact Centre Agent
Ministry of Manpower
07.2013 - 07.2014
Diploma - Business Accounting
Singapore Polytechnic
Higher Nitec - HR & Administration
Institute of Technical Education