Summary
Overview
Work History
Education
Skills
References
Timeline
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Izzah Al Ilma Bte Muzahid

Singapore

Summary

Dynamic Customer Service Specialist with a proven track record at Lava Hot Yoga, adept at enhancing customer satisfaction and resolving issues effectively. Skilled in comprehensive eye examinations and patient education, I excel in utilizing advanced optometry equipment while maintaining exceptional attention to detail in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Customer Service Specialist

Lava Hot Yoga
10.2023 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Assisted customers with check-ins.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Engaged in conversation with customers to understand their needs, resolve issues, and answer questions.

Temp Technical Support

Ngee Ann Polytechnic
07.2023 - 08.2023
  • Managed inventory and supplies to ensure materials were available when needed.
  • Assisted lecturers in preparing for their lessons.

Professional Services Intern

Essilor Research and Development
04.2022 - 06.2022
  • Assisted senior vision scientists in conducting experiments and tests
  • Assisted in writing a research paper for a test conducted
  • Assisted senior optometrist with eye exams
  • Gained hands-on experience in the use of optometry equipment

Optometry Intern

Eyecare Studio Seletar Mall
02.2022 - 04.2022
  • Assisted senior optometrists with eye exams, fitting and dispensing of contact lenses and ophthalmic lenses
  • Educated customers on good eye care habits and importance of eye care exams

Customer service

Health Promotion Board
10.2021 - 12.2021
  • Distribution of National Steps Tracker
  • Helped members of the public with the devices

Education

Diploma - Optometry

Ngee Ann Polytechnic
Singapore
04.2023

Skills

  • Comprehensive eye examinations
  • Patient education
  • Prescription of contact lenses and spectacles
  • Detection of abnormalities of the eye
  • Ability to use advanced optometry equipment
  • Customer service
  • Attention to detail

References

Available upon request

Timeline

Customer Service Specialist

Lava Hot Yoga
10.2023 - Current

Temp Technical Support

Ngee Ann Polytechnic
07.2023 - 08.2023

Professional Services Intern

Essilor Research and Development
04.2022 - 06.2022

Optometry Intern

Eyecare Studio Seletar Mall
02.2022 - 04.2022

Customer service

Health Promotion Board
10.2021 - 12.2021

Diploma - Optometry

Ngee Ann Polytechnic

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Izzah Al Ilma Bte Muzahid