Izzah Masood
Islamabad
Summary
To work with an organization that can harness my skills, add value to my personality, education and experience in a manner where the host organization also benefits and extracts the maximum out of me
Overview
13
13
years of professional experience
Work History
KIDZ CAMPUS Lahore
Kids Campus International School
08.2018 - 09.2019
- Collaborated with administration on emergency preparedness plans to ensure campus readiness for unexpected situations.
- Managed traffic flow during drop-off/pick-up times ensuring pedestrian safety adhering to school guidelines.
- Monitored lunchtime activities ensuring proper supervision of students while promoting healthy eating habits.
- Supported faculty and staff with classroom management, aiding in the implementation of lesson plans and activities.
Montessori Teacher
Head Start School
10.2011 - 09.2015
- Developed age-appropriate thematic lesson plans to aid child learning
- Fostered a child focused classroom environment
- Conducted meetings of teaching faculty and parents to track child development.
Customer Service Officer
Barclays PLC
05.2010 - 09.2011
- Servicing of entire Islamabad Portfolio
- Managed high revenue commercial accounts through extensive follow-up procedures
- Service customer enquiries
- Worked as the acting Customer Services Manager on various occasions
- Determine customer needs and provide solutions with regards to their banking requirements
- Continual awareness of compliance requirements
- Educate customer on product options
- Manage customer and bank privacy
- Manage and pass on customer feedback
- Responsible for participating in different Work Groups and Meetings.
Montessori Teacher
Head Start School
01.2009 - 04.2010
- Maintained excellent relationships with the Parents, Students and Staff
- Worked professionally, maintaining a high quality teaching standard
- Attended a workshop on a new education software 'Letter Land' arranged by Head Start School in 2009.
Franchise distribution - Internee
Warid Telecom
08.2008 - 09.2008
- Worked on excel files to keep a record for list of numbers sold
- Worked on files that kept a record of numbers available.
Indirect Sales Division - Internee
Mobilink
07.2006 - 09.2006
- Worked on drafting proposals for different companies to sell postpaid connections
- Coordination with franchisees and operations department to activate new numbers
- Drafted an internship report suggesting various ways to improve the performance through proper training and selection of franchisees.
Education
Masters in Business Administration (MBA) -
Bahria University
07.2010
Bachelors in Business Administration (BBA) -
Bahria University
07.2009
Higher Secondary School Certificate (HSSC) -
Federal Government College for Girls F-7/2
07.2005
Skills
- Highly Proficient in MS OFFICE
- Flex Cube Banking Software
- Good communication and interpersonal skills
- Team Player
- Innovative & Solution Oriented
Hobbies and Interests
Worked as Group Leader for various projects during the course of my Bachelors and Masters in Business Administration degree
Projects
Active participation in organizing different workshops on organizational behaviour, leadership and innovation Project on employee motivational level in Warid Telecom Survey on telecom and banking sector in terms of realistic job preview given to employees
Timeline
KIDZ CAMPUS Lahore
Kids Campus International School
08.2018 - 09.2019
Montessori Teacher
Head Start School
10.2011 - 09.2015
Customer Service Officer
Barclays PLC
05.2010 - 09.2011
Montessori Teacher
Head Start School
01.2009 - 04.2010
Franchise distribution - Internee
Warid Telecom
08.2008 - 09.2008
Indirect Sales Division - Internee
Mobilink
07.2006 - 09.2006
Masters in Business Administration (MBA) -
Bahria University
Bachelors in Business Administration (BBA) -
Bahria University
Higher Secondary School Certificate (HSSC) -
Federal Government College for Girls F-7/2
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