Izza Fadzdiana Ahmad Deeribi
Content Moderator
Bukit Jalil
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills and ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Content Moderator
TikTok
8 2021 - Current
- On daily basis my task will be moderated the incoming video which is has been set up automatically in the system called TCS (Task Crowdsourcing)
- It can reached 1000 to 1500 videos to be moderated on daily basis and it will goes up the number if there is a festival/festive season going.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
Customer Care Consultant
Zalora
2014.12 - 2020.10
- To answer call from customers daily basis
- Replying customer's email within 24 hours daily basis
- Escalate an issue to another respective team if customers insist
- Working time from 9 AM - 7 PM alternate weekend twice in a month
- Inform to TL if there is an issue which is cannot...
Telemarketer
SRG Asia Pacific Sdn Bhd
2014.09 - 2014.11
- Call to all customers (hotlink users) and promote the new product of Maxis
- Educate customers about insurance as Maxis provided to all customers
- Cross sell the personal accident insurance called MAXIS SNATCH THEFT RM38 per month
- Key in customers details in the system and submit...
Telesales
Maxis Mobile Sdn Bhd
2012.05 - 2013.10
- To call new customer and advice them on payment channel and also services
- Update the interaction in the system
- Attempt sales as many as can and meet the target sales daily.
Supervisor
Gelato Fruity
2011.12 - 2012.04
- To handle the staffs and shop daily
- To growth the sales everyday
- Learning about the gelato
- Preparing the salary every month.
Supervisor
Haagen Dazs
2009.06 - 2011.10
- To control shop daily operation
- To submit all the ordering and invoice to the office
- To handle customer service and provide information to customer
- To make sure shop in a good condition and staff are enough to operate the shop daily.
Crew Member
Espressamente Illy
2009.01 - 2009.04
- To prepare all kitchen stuff before operating hours
- To do ordering
- To ensure kitchen in a good condition daily
- To interact with customer about presentation of the foods.
Education
Diploma - Hospitality/Tourism/Hotel Management
Universiti Teknologi Mara
Primary/Secondary School/SPM/'O' Level - Catering
Sekolah Menengah Teknik Puteri
Skills
Zendesk
Additional Information
Expected basic salary MYR 5500.
Excellent in communication skills.
Passion in learning new things and a fast learner.
Leadership charisma.
Dynamic in team player.
Aboutme
Female
37 years
Married
Personal Information
- Location Preference: Kuala Lumpur
- Location Preference: Selangor
- Expected Basic Salary: MYR 5,500
Languages
Bahasa Malaysia
English
Timeline
Customer Care Consultant
Zalora
2014.12 - 2020.10
Telemarketer
SRG Asia Pacific Sdn Bhd
2014.09 - 2014.11
Telesales
Maxis Mobile Sdn Bhd
2012.05 - 2013.10
Supervisor
Gelato Fruity
2011.12 - 2012.04
Supervisor
Haagen Dazs
2009.06 - 2011.10
Crew Member
Espressamente Illy
2009.01 - 2009.04
Content Moderator
TikTok
8 2021 - Current
Diploma - Hospitality/Tourism/Hotel Management
Universiti Teknologi Mara
Primary/Secondary School/SPM/'O' Level - Catering
Sekolah Menengah Teknik Puteri
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