IXORA TEOH

Key Responsibilities:

Operation and Customer Service

• Perform frontline counter transactions to meet customers' currency exchange needs with utmost accuracy and efficiency.
• Cross-sell the Bank's and Business Partners' services and products, such as Sim card, Travel Card, referrals for KrisFlyers and Cross Borders.
• Attend to customers proactively while upholding service excellence and maintain awareness of customer feedback, to escalate when neccesary
• Assist with other administrative duties assigned by team leader.

Risk Management

• Escalate risk issues on the timely basis.
• Exercise vigilance when performing duties and highlight unusual and suspicious transaction.
• Resolve risk and control issues on the timely basis.

Key Resposibilities:

1. Monitor Game Operations: Ensure that all games are conducted according to house rules and regulations. This includes observing for any signs of cheating or suspicious behavior.

2. Customer Interaction: Explain game rules and betting limits to patrons. Address and resolve any customer complaints or issues that arise.

3. Staff Supervision: Manage and coordinate the activities of gaming staff. Ensure that all stations and games are adequately staffed for each shift.

4. Compliance and Reporting: Maintain compliance with tribal, state, and federal regulations. Record and report any large cash or credit transactions as required by law.

5. Security and Safety: Work closely with security to monitor the gaming area for any potential issues. Provide assistance in case of emergencies.