Ivy Tan Qing Ying
________________________________________
12J Poh Huat Road Singapore 544941
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Sales & Ops Executive
Steigen Enterprise Pte Ltd
11.2024 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Interacted well with customers to build connections and nurture relationships, actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Sales & Marketing Executive
S2 Electronics Pte Ltd
12.2020 - 10.2024
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Improved performance, hiring practices and management systems to facilitate business operations.
- Integrated technology and business operations to identify targeted solutions to customer issues.
Marketing Assistant
AMV Pte Ltd
06.2017 - 04.2020
- Developed campaigns and specific marketing strategies for the company
- Consolidating of drivers' weekly driving statements and generating payroll reports
- Processing of incoming and outgoing chauffeured bookings
- Coordinating with event organizers and liaising with drivers
- Managing main office's administrative work such as invoicing
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Web Designer & Software Trainer
E-Solutions, Pte. Ltd
12.2014 - 05.2017
- Development of websites (Informative + CMS, Ecommerce)
- In-house staff training on web development and software products knowledge (HR Management System)
- Overseeing software development and identifying functional requirements for the system
- Provide user training and support to customers in the use of software and solving clients' issues
- Conducting of training at clients' premises on products' functions and uses
- Designing of marketing collaterals
- Managing of social media accounts and advertising
- Assist in administrative work and technical support
Business Development Executive
Firstcom Solutions Pte Ltd
03.2014 - 08.2014
- Sourcing of potential clients to achieve targeted revenues
- Demonstrating full knowledge of all services such as CMS and E-commerce Websites to best serve clients needs and requirements
- Marketing and sales of web designs based on clients' needs and requirements
Retail Sales Assistant
The Editor's Market
01.2011 - 02.2013
- Maintaining outstanding store condition and visual merchandising standards
- Recommend and display items that match customer needs
- Ensuring high levels of customer satisfaction through sales service
Marketing Assistant (Intern)
Surrealist Love Scene Pte Ltd
- Designing of marketing collateral such as posters for events and Facebook marketing banners
- Development of marketing campaigns for events (End of Year Sales, collection launch etc)
- Visual merchandising for event space and product display artwork
Education
Diploma - Apparel Design and Merchandising, Retail & Visual Merchandising
Temasek Polytechnic - School of Design
04.2011 - 4 2014
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Balestier Hill Secondary School
01.2007 - 12 2010
First Toa Payoh Primary School
01.2002 - 1 2016
Certification
Attained Certificate of Completion for Search Engine Optimization (SEO) Course
Timeline
Sales & Ops Executive
Steigen Enterprise Pte Ltd
11.2024 - Current
Sales & Marketing Executive
S2 Electronics Pte Ltd
12.2020 - 10.2024
Marketing Assistant
AMV Pte Ltd
06.2017 - 04.2020
Web Designer & Software Trainer
E-Solutions, Pte. Ltd
12.2014 - 05.2017
Business Development Executive
Firstcom Solutions Pte Ltd
03.2014 - 08.2014
Diploma - Apparel Design and Merchandising, Retail & Visual Merchandising
Temasek Polytechnic - School of Design
04.2011 - 4 2014
Retail Sales Assistant
The Editor's Market
01.2011 - 02.2013
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Balestier Hill Secondary School
01.2007 - 12 2010
First Toa Payoh Primary School
01.2002 - 1 2016
Marketing Assistant (Intern)
Surrealist Love Scene Pte Ltd
Attained Certificate of Completion for Search Engine Optimization (SEO) Course
Attained BizSAFE Level 2 Certificate
Adobe Photoshop & Illustrator
Microsoft Office
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