Ivy Koh Poai Ying
Summary
I leveraged persuasive communication and excellent customer service to optimize product visibility and foster strong client relationships. My collaborative spirit and ability to remain calm under pressure have consistently driven team success and operational efficiency. I believe I have the attitude and determination to be a valuable asset to the team as I strive perform to the best of my ability and constantly forward myself though new challenges
Overview
17
17
years of professional experience
Work History
Sales Mechandiser
Novel Link Pte Ltd
01.2021 - Current
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
- Assisted store managers in crafting visually appealing merchandise displays that aligned with seasonal themes or promotions.
- Monitored competitor activities and trends, adjusting strategies accordingly to maintain a competitive edge in the market.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Sales Mechandiser
Ausupreme Pte Ltd
04.2017 - 06.2020
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
- Assisted store managers in crafting visually appealing merchandise displays that aligned with seasonal themes or promotions.
- Trained new sales merchandisers on company policies, products, and best practices to ensure consistent high-quality performance across the team.
- Maintained detailed records of customer interactions and preferences, enabling the company to refine its marketing strategies and better cater to client needs over time.
- Organized successful in-store events that attracted new customers and boosted overall sales figures.
- Negotiated favorable pricing agreements with vendors, resulting in cost savings for the company.
Restaurant Manager
Kuru Kuru Japanese Restaurant
08.2010 - 01.2012
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
Restaurant Manager
Hokkaido Fine Dining
09.2007 - 08.2010
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
Education
Diploma - F&B
Hillcity College
Malaysia 04.2022
Skills
# Persuasive communication
# Collaboration
# Excellent customer service
# Good Interpersonal
# Quick & enthusiastic leaner
# Calmness under pressure
Languages
Malay
Upper intermediate (B2)
English
Upper intermediate (B2)
Thailand
Elementary (A2)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Beginner (A1)
Hokkian
Intermediate (B1)
Timeline
Sales Mechandiser
Novel Link Pte Ltd
01.2021 - Current
Sales Mechandiser
Ausupreme Pte Ltd
04.2017 - 06.2020
Restaurant Manager
Kuru Kuru Japanese Restaurant
08.2010 - 01.2012
Restaurant Manager
Hokkaido Fine Dining
09.2007 - 08.2010
Diploma - F&B
Hillcity College
Similar Profiles
RIA ROY PRASADRIA ROY PRASAD
General manager at FONE LINK PTE LTDGeneral manager at FONE LINK PTE LTD
Muhammad Akbar Bin YusoffMuhammad Akbar Bin Yusoff
Driver Cum Warehouse Assistant at DIRECT LINK PTE LTDDriver Cum Warehouse Assistant at DIRECT LINK PTE LTD
JOHN CARLO CONCEPCION MORALESJOHN CARLO CONCEPCION MORALES
Supervisor at Transit Link Pte LtdSupervisor at Transit Link Pte Ltd