Ivan Wu
Technician
Summary
Experienced in a fast-paced, hands-on environment, I have developed technical expertise in diagnostics and maintenance of complex systems. Efficiently identify and resolve issues with strong analytical and problem-solving skills. Transitioning into a new field, eager to bring valuable technical experience and unwavering commitment to continuous improvement.
Overview
18
18
years of professional experience
23
23
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Technician (Wheels & Brakes)
Parker Meggitt Singapore
09.2022 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed inspection, repair and overhaul processes on Aircraft Components (include troubleshooting and diagnosis).
- Ensure parts are repaired according to Airworthiness and Aircraft Manual
- Check and certify Workshop maintenance test rigs, machinery and tools records follow company procedures that relate to the accurate maintenance of material
- Identify unserviceable parts and initiate parts requisitions
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Logistic Coordinator Supervisor
Avant Logistic Service Pte Ltd (EZBUY)
04.2020 - 07.2022
- Plan and coordinate product delivery activities to ensure accurate and timely deliveries to customers
- Contact customers to confirm delivery date and address
- Notify customers about any delivery delays in advance
- Respond to delivery-related inquiries and concerns from customers
- Communicate and follow up with internal stakeholders in group chats to achieve mutual satisfaction
- Entered data, generated reports, and produced tracking documents.
- Provide support to any parcel delivery issues highlighted by internal stakeholders
- Assist the Logistic Manager in ad-hoc tasks
Deck Officer
POSH Fleet Services Pte Ltd
04.2018 - 02.2020
- In-charge of the safety of navigation of the ship
- Safe cargo handling and stowage
- Controlling the operation of the ship and care for persons onboard
- Radio communications
- Enhanced ship safety by conducting regular inspections and maintenance of life-saving equipment.
- Managed onboard firefighting drills, promoting crew readiness for emergency situations.
Deck Cadet
POSH Fleet Services Pte Ltd
05.2014 - 04.2018
- 6 months pre-sea classroom training with Wavelink Maritime Institute Pte Ltd
- 18 months sea training on board foreign sea going vessel
Account Executive
RMG Tours Pte Ltd
07.2011 - 12.2013
- To develop, promote and sale of group accommodation to local wholesalers
- Maintaining database of key contacts & clients
- To ensure good follow up and service delivery from confirmation to post event/conference
- Experience with the Singapore leisure market & cruises business, with good relationship with DMCs
- Maintain and upkeep all sales database, sales kits, collateral, and all filing system which includes vital information of companies, contacts, profiles
- Provides administrative assistance and support within the Sales Department
- Coordinate / Conduct site inspections and sales calls
Tour Coordinator
RMG Tours Pte Ltd
03.2008 - 07.2011
- Answer, screen, provide information, and take messages in response to telephone calls, referring to other information sources when needed
- Daily file keeping and maintain paper and computer records
- Compile information and prepare itineraries, labels, signage, and other materials
- Coordinate reservations, and record keeping for tours and facility reservations
- Coordination of events
- Liaise with suppliers
- Provide general secretarial support in overall office operations, assignments, and projects
- Perform related duties as to specific assignments
Front Office Executive
Fragrance Hotel Management Pte Ltd
04.2007 - 03.2008
- Answer incoming calls with appropriate greeting and assist with last minute reservations, confirmations, room need requests, and questions
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Maintain updated knowledge of current events, attractions, hours of operation as well as dining options currently available
- Provide guests with appropriate room assignments, room keys, directions to the rooms, while up-selling when appropriate
- Assist guests with issues and complaints, with empathy and a focus on guest satisfaction
- Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due
- Assigns housekeeping staff their duties and inspects work for conformance to prescribed standards of cleanliness
- Inventories stock to ensure adequate supplies
Education
Nautical Studies
Singapore Maritime Academy
Singapore Polytechnic 04.2001 - 12.2017
TNTA Pre Sea Deck Cadet Training Programme - Nautical Studies
Wavelink Maritime Institute
01.2014 - 12.2014
WPN - Level 7 and above - undefined
CES (Center for EmployabilitySkills)
'N' Level - undefined
Bukit View Secondary School
01.1997 - 12.2002
Skills
Maintenance and repairs
Problem-solving
Customer service
Equipment maintenance
Bridge resource management
Emergency response coordination
Environmental protection
Microsoft office
Delivery scheduling
Dispatching
Personal Information
- Date of Birth: 04/05/84
- Nationality: Singaporean
- Marital Status: Married
Certification
General Operator's Certificate of Competency (IMDA)
Accomplishments
Received Letter of Commendation in 2009 in-camp training for outstanding performance. (SAF)
Received 1st Runner-up award in for Outstanding performance during my cadetship training in 2014 (Wavelink Maritime Institute)
Timeline
Technician (Wheels & Brakes)
Parker Meggitt Singapore
09.2022 - Current
Logistic Coordinator Supervisor
Avant Logistic Service Pte Ltd (EZBUY)
04.2020 - 07.2022
Deck Officer
POSH Fleet Services Pte Ltd
04.2018 - 02.2020
Deck Cadet
POSH Fleet Services Pte Ltd
05.2014 - 04.2018
TNTA Pre Sea Deck Cadet Training Programme - Nautical Studies
Wavelink Maritime Institute
01.2014 - 12.2014
Account Executive
RMG Tours Pte Ltd
07.2011 - 12.2013
Tour Coordinator
RMG Tours Pte Ltd
03.2008 - 07.2011
Front Office Executive
Fragrance Hotel Management Pte Ltd
04.2007 - 03.2008
Nautical Studies
Singapore Maritime Academy
04.2001 - 12.2017
'N' Level - undefined
Bukit View Secondary School
01.1997 - 12.2002
WPN - Level 7 and above - undefined
CES (Center for EmployabilitySkills)
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