IVAN HO
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Assistant Manager - Student Development & Alumni
Nanyang Polytechnic
10.1998 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored expenditure, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team in facilities project works.
Field Engineer
NETS
01.1996 - 09.1998
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
- Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
- Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability under pressure.
- Identified major issues that could arise and provided solutions for these problems.
- Managed team in troubleshooting efforts that alleviated errors.
- Reduced downtime with proactive maintenance and regular equipment inspections.
- Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.
Executive Officer - Regular
Republic of Singapore Air Force
06.1986 - 12.1995
- Oversaw risk management strategies, mitigating potential threats to the organization''s stability and reputation.
- Established strong relationships with key stakeholders to enhance collaboration and drive business success.
- Led organizational restructuring efforts, optimizing resource allocation and improving overall productivity.
- Handled administrative management, personnel issues and supply requirements for unit.
- Reduced operational risks while organizing data to forecast performance trends.
Education
Bachelor's Degree, Sports And Exercise Science -
Edith Cowan University
Singapore11-2013
Skills
- Team motivation
- Customer rapport
- Recruiting and interviewing
- Orientation and training
- Project management abilities
- Meeting facilitation
- Promotional planning
- Negotiation
- Multitasking Abilities
- Conflict Resolution
Certification
- CPR/AED Certification
- Singapore Driver's License
- First Aid Certification
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Chinese (Cantonese)
Upper intermediate (B2)
Timeline
Assistant Manager - Student Development & Alumni
Nanyang Polytechnic
10.1998 - Current
Field Engineer
NETS
01.1996 - 09.1998
Executive Officer - Regular
Republic of Singapore Air Force
06.1986 - 12.1995
- CPR/AED Certification
- Singapore Driver's License
- First Aid Certification
Bachelor's Degree, Sports And Exercise Science -
Edith Cowan University
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