Ivan Yeo
Summary
A dynamic professional with a proven track record at One Futureworld (Singapore) Pte Ltd, I excel in sales development and client relationship building. Leveraging negotiation expertise and a customer-centric approach, I've significantly contributed to revenue growth and market expansion. My strategic prospecting skills and ability to foster long-term client loyalty underscore my achievements in driving business success.
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Corporate Account Manager
One Futureworld (Singapore) Pte Ltd
05.2019 - 11.2022
- Developed strong relationships with key clients, leading to increased revenue and repeat business.
- Conducted regular account reviews, ensuring alignment with client objectives and addressing any challenges proactively.
- Expanded market share by identifying new business opportunities and engaging in strategic negotiations with potential clients.
- Collaborated with cross-functional teams to develop and implement account management strategies for optimal results.
- Secured competitor business via strategic marketing, service programs, and promotions.
- Coordinated with marketing teams to execute successful promotional campaigns tailored to specific client needs.
- Built credibility and trust among clients through consistent communication, problem-solving efforts, and focus on delivering value-added solutions.
- Contributed to the development of sales collateral and presentations that effectively communicated the value proposition of products and services, enhancing client understanding and buyin.
- Identified upsell opportunities within existing accounts, contributing significantly to annual revenue growth.
- Enhanced client satisfaction by consistently meeting and exceeding sales targets and providing exceptional customer service.
- Retained a high percentage of existing accounts through proactive relationship management efforts and excellent customer support services.
- Built relationships with customers and community to promote long term business growth.
- Contributed to event marketing, sales and brand promotion.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met existing customers to review current services and expand sales opportunities.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Stayed current on company offerings and industry trends.
- Developed, maintained and utilized diverse client base.
Operations Manager
The Liquor Concept Pte Ltd
07.2018 - 10.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Assistant Events Manager
Delisource Pte Ltd
04.2017 - 07.2018
- Assisted in the planning and execution of a wide variety of events, catering to diverse audiences and objectives.
- Collaborated with marketing team to create engaging promotional materials for event awareness and attendance growth.
- Handled contract negotiations efficiently, protecting company interests while maintaining positive working relationships.
- Boosted sponsorship revenues by creating enticing packages that showcased benefits for potential partners effectively.
- Managed budgets effectively, ensuring all events remained within financial constraints while still delivering high-quality experiences.
- Elevated guest satisfaction through proactive communication before, during, and after each event.
- Ensured smooth day-of operations at all events through diligent preparation including venue setup coordination and contingency planning.
- Increased repeat business with exceptional attention to detail and personalized client service.
- Contributed to the development of company-wide best practices for event management, sharing insights from personal experiences.
- Coordinated closely with internal teams, ensuring all aspects of events aligned with overall company goals and messaging strategies.
- Supervised event staff, providing clear direction and guidance for successful execution of tasks.
- Reduced overhead costs by identifying opportunities for resource optimization across multiple events.
- Coordinated florists, photographers, and musicians for events.
- Trained and supervised event staff to complete tasks on time.
Senior Sales Executive
The Liquor Company Pte Ltd
06.2016 - 04.2017
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Utilized multiple marketing strategies to improve profitability.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
- Expanded market presence by pursuing lucrative leads and seeking to close deals.
- Attained expert knowledge of industry competitors'' strengths and weaknesses, positioning our company''s offerings competitively in the marketplace.
- Championed a customer-centric approach within the sales team, fostering an environment where client satisfaction was always prioritized.
- Streamlined internal processes by working closely with operations teams, leading to increased efficiency within the organization.
- Delivered compelling presentations to prospective clients, showcasing the value of company offerings and driving business growth.
- Negotiated favorable contract terms for clients, ensuring mutually beneficial outcomes for both parties involved.
- Protected top-priority accounts by employing effective sales and marketing techniques.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Executive
Accea Singapore Pte Ltd
03.2015 - 06.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Expanded market share with strategic territory planning and targeted prospecting.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Identified new market opportunities through diligent research and networking.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Improved product offerings by gathering customer feedback and working closely with product development team.
- Secured new clients by developing and implementing strategic sales plans that focused on target industries.
- Negotiated favorable terms with suppliers to improve product margins and competitiveness.
- Spearheaded entry into new markets, conducting feasibility studies and developing market entry strategies.
- Increased market share with comprehensive competitor analysis and tailored marketing strategies.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Generated advertising brochure for vendor use.
Sales and Marketing Executive
HOYO Marketing Pte Ltd
03.2012 - 03.2015
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
- Analyzed sales and marketing data for improved strategies.
- Increased sales revenue by developing and implementing strategic marketing plans.
- Negotiated favorable contract terms with vendors, resulting in reduced costs and improved profit margins for the company.
- Conducted comprehensive market research to identify emerging trends and opportunities for business expansion.
- Implemented innovative promotional campaigns that generated significant growth in new customer acquisition.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Led successful product launches, increasing brand awareness and market share.
- Optimized customer database management system for better tracking of sales leads and enhanced reporting capabilities.
- Drove brand recognition by establishing a consistent visual identity across all print and digital collateral materials.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed, maintained and utilized diverse client base.
- Achieved or exceeded company-defined sales quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
- Stayed current on company offerings and industry trends.
Education
Bowen Secondary School
Singapore, Null, SingaporeSkills
- Sales tactics
- Sales development
- Cross-selling techniques
- Client relationship building
- Customer service
- Detail-oriented
- Client relationship management
- Operations monitoring
- Negotiation expertise
- Strategic prospecting
- Sales performance
Languages
English
Timeline
Corporate Account Manager
One Futureworld (Singapore) Pte Ltd
05.2019 - 11.2022
Operations Manager
The Liquor Concept Pte Ltd
07.2018 - 10.2018
Assistant Events Manager
Delisource Pte Ltd
04.2017 - 07.2018
Senior Sales Executive
The Liquor Company Pte Ltd
06.2016 - 04.2017
Sales Executive
Accea Singapore Pte Ltd
03.2015 - 06.2016
Sales and Marketing Executive
HOYO Marketing Pte Ltd
03.2012 - 03.2015
Bowen Secondary School
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