Summary
Overview
Work History
Education
Skills
LANGUAGE PROFICIENCY
References
NATIONAL SERVICE
Timeline
Generic
IVAN NG CHUN YEONG

IVAN NG CHUN YEONG

SINGAPORE

Summary

I have work as a Property Officer for 5 year with mainly in handing contractors, vendors as my main work. Been doing Property Work since 2015. Also have been in Customer Service industry as well 4 years beginning as a Call Agent with 90% of calls resolved and less 10% of case escalated.

I am currently focus on knowledge and gaining experience in the Facilities management aspect. Building management, some FO services as I was attached to a holiday chalet environment, raising and securing of PO, being the point of contact with Team Contractor and outside vendors for my client. Was in Property Office role ever since.

Overview

14
14
years of professional experience

Work History

Consultant (Part Time)

Learning Explorer
12.2020 - 01.2021
  • In charge of Course (Japanese Course)
  • Manage call in on consultant on Japanese Course
  • Answer question on course duration and Price
  • Prepare invoice upon confirmation.
  • Ad hoc on other language course such as English and Chinese course
  • Part Time


Reason of Leaving :

Seeking better Opportiunity

Property Officer

JLL
11.2021 - Current
  • Building Management with HDB
  • Liaise with Building User on any request made
  • Build relationship with vendors
  • Monthly PWO
  • Monthly Generator Shut Down
  • Monthly Safety Meeting

Temp Property Executive

SMM Pte Ltd
06.2021 - 10.2021
  • Reason of Leaving: Looking for a Different opportunity
  • Building Management
  • Liaise with Building User on any request made
  • Build relationship with vendors (eg. Weshmech(BMS), WCS (Cleaners))
  • Monthly PWO
  • Monthly MMWS
  • Monthly Generator Shut Down
  • Monthly Safety Meeting


Reason of Leaving :

Seeking better Opportiunity

Safe Distance Enforcement Officer

NEA
04.2021 - 05.2021
  • Safe Distance Enforcement on Markets
  • Ensure that the public understand the protocol of COVID-19

Customer Service Officer

DHL
02.2021 - 03.2021
  • In charge of MSF calls
  • Manage call in on MSF/SHN call
  • Retrenchment

Escalation Manager

Tele-Centre Pte Ltd
05.2019 - 10.2020
  • In charge of Escalation Case
  • Government Sector
  • Executive level
  • Manage of escalation case between agent and Management
  • Receiving of case and conclude weather it need further escalation to L3 (HPB management) or able to resolve on our end
  • Attend all meeting between HPB and Call centre.
  • Ad hoc case from HPB Management as of when.
  • 15 Month - $2700

Reason of Leaving :

Seeking better Opportiunity

Temp Property Executive

Edmund Tie & Company Property Management
12.2017 - 02.2019
  • In charge of maintaining Residential Condominium
  • Maintaining of entire condominium and facilities
  • Building and Facilities Management.
  • All MA role
  • Post T.O.P Phase
  • Contact point between Owners and Development
  • Daily Defects checks
  • 15 Months Contract - $2700


Reason of Leaving :

Seeking better Opportiunity

Temp Property Officer

Knight Frank Property Asset Management
04.2017 - 11.2017
  • In charge of maintaining Commercial Building
  • Maintaining of entire building and facilities
  • Building and Facilities Management.
  • All MA role
  • Post T.O.P Phase
  • Meeting with Main Contractor and Sub constructor on work and unfinished work
  • Ad Hoc meeting with other vendor and contact constructor
  • 6 Months Period - $2700


Reason of Leaving :

Seeking better Opportiunity

Property Executive

CPG FM Pte LTD
11.2015 - 02.2017
  • In charge of maintaining PA Holiday Complex
  • Customer care for front Desk
  • Maintaining of entire Complex building and facilities
  • Building and Facilities Management.
  • In Charge of check in and out of Chalet
  • Daily admin check of the Chalet on every check out
  • Ad hoc duties when assigned by Management
  • $2500


Reason of Leaving :

Seeking better Opportiunity

Catering Service

Self Employed
06.2015 - 10.2015

Customer Care Executive/Escalation Office

Teledirect Pte Ltd
04.2013 - 04.2015
  • ACRA helpdesk project/transit from previous employer to current
  • Customer care agent in charge of level 1,2 escalation cases to level 3
  • Helpdesk assistance to general public/Professional Firm/Service provider
  • Assistance to general public and corporate cliental on various compliance and company act.
  • Knowledge on operations system Bizfile, Bizfinx, XBRL requirement filing.
  • $2200


Reason of Leaving :

Seeking better Opportiunity

Customer Care Officer

Singapore Telecommunications (Singtel)
02.2012 - 02.2013
  • Client Business Division (ACRA helpdesk project)
  • Customer care agent in charge of level 1 and 2 task.
  • Helpdesk assistance to general public/Professional Firm
  • Assistance to general public and corporate cliental on various compliance and company act.
  • Knowledge on operations system Bizfile, and assistance in voicemail callback.
  • 1 years renewable contact

Office Concierge

Alcatel Lucent Singapore (ALU)
01.2011 - 01.2012
  • Facilities department
  • Concierge Duties for company events and town hall meeting
  • Assist the Safety officer in establishment of work, health and safety issue
  • Assist with various department PA on contact with outdoor vendors
  • Knowledge on operations system RESERVE, a office space management software for placement
  • In-charge and of office cleanness and overall liaison for the stewarding department
  • 1 years renewable contact

Education

BA (Hons) - International Hotel Management with honors

THE MANCHESTER METROPOLITAN UNIVERSITY
01.2009

Higher Diploma - Hotel Management

SHATEC
01.2006

Diploma - Hotel Management

SHATEC
01.2002

Certificate - Food and Beverage Operations

SHATEC
01.1997

Skills

  • Passion to serve
  • Leadership Skills
  • Flexible Attitude
  • Inventive mind

LANGUAGE PROFICIENCY

English
Chinese
Cantonese

References

Sherman, Loh, Operations Manager, 97557248, CPF FM P/L

NATIONAL SERVICE

  • Completed -1999
  • Vocation: Driver, Reservist Statues

Timeline

Property Officer

JLL
11.2021 - Current

Temp Property Executive

SMM Pte Ltd
06.2021 - 10.2021

Safe Distance Enforcement Officer

NEA
04.2021 - 05.2021

Customer Service Officer

DHL
02.2021 - 03.2021

Consultant (Part Time)

Learning Explorer
12.2020 - 01.2021

Escalation Manager

Tele-Centre Pte Ltd
05.2019 - 10.2020

Temp Property Executive

Edmund Tie & Company Property Management
12.2017 - 02.2019

Temp Property Officer

Knight Frank Property Asset Management
04.2017 - 11.2017

Property Executive

CPG FM Pte LTD
11.2015 - 02.2017

Catering Service

Self Employed
06.2015 - 10.2015

Customer Care Executive/Escalation Office

Teledirect Pte Ltd
04.2013 - 04.2015

Customer Care Officer

Singapore Telecommunications (Singtel)
02.2012 - 02.2013

Office Concierge

Alcatel Lucent Singapore (ALU)
01.2011 - 01.2012

Higher Diploma - Hotel Management

SHATEC

Diploma - Hotel Management

SHATEC

Certificate - Food and Beverage Operations

SHATEC

BA (Hons) - International Hotel Management with honors

THE MANCHESTER METROPOLITAN UNIVERSITY
IVAN NG CHUN YEONG