Ivan Cheong Jia Bau
Summary
Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
13
13
years of professional experience
Work History
Sales Associate
Lagardere Travel Retail
07.2024 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Self-Employed
04.2023 - 05.2024
- Company Overview: (SIS-NA BBQ)
- (SIS-NA BBQ)
Sales Supervisor
Kilo Gadget SDN BHD
02.2018 - 04.2023
- Provided a memorable sales experience through personal conversation, landing 40+ new customers over 3 years
- Set and met the team and personal goals through creative problem solving
- Maintained client files, updating information per departmental policies, and producing sales-related reports and sales forecasts
Sales Executive
SING KWUNG KIA SDN. BHD.
12.2014 - 01.2018
- Hit top-sales Award! Exceeded 70% of monthly sales targets
- Capitalized on customer preferences to recommend promotional items, surpassing sales targets
- Analyzed customer feedback surveys to provide personalized service
Sales Supervisor
Teng Huat Jewellery Pte Ltd
11.2011 - 10.2014
- Exceeded company objectives for sales volume, product mix, and new product awareness
- Established lasting rapport with current and potential customers, providing individualized service to improve customer satisfaction
- Provided product and service enhancements to improve customer satisfaction and sales potential
Education
Diploma - Co-Op Administration
Stamford Collage
01.2011
Skills
- Personable
- Collaborative
- CRM (HubSpot)
- Verbal Communication
- Results-oriented
- Thorough
- Problem-solving skills
Timeline
Sales Associate
Lagardere Travel Retail
07.2024 - Current
Self-Employed
04.2023 - 05.2024
Sales Supervisor
Kilo Gadget SDN BHD
02.2018 - 04.2023
Sales Executive
SING KWUNG KIA SDN. BHD.
12.2014 - 01.2018
Sales Supervisor
Teng Huat Jewellery Pte Ltd
11.2011 - 10.2014
Diploma - Co-Op Administration
Stamford Collage
Similar Profiles
Munashe SaruwakaMunashe Saruwaka
Aelia Duty Free Team Member at Lagardere Travel RetailAelia Duty Free Team Member at Lagardere Travel Retail
Jerin SunnyJerin Sunny
FOOD SAFETY AND HYGIENE OFFICER (AUDITOR) at Lagardere Travel RetailFOOD SAFETY AND HYGIENE OFFICER (AUDITOR) at Lagardere Travel Retail
Arti YadavArti Yadav
Beauty Advisor at Lagardere Travel RetailBeauty Advisor at Lagardere Travel Retail