Ivah Sugiarti 许嘉铃
Summary
Attentive to details, processes, and most importantly, people. A versatile and passionate HR professional with experiences mainly in HR Operations & Business Advisory. My effective organizational and communication skills as well as my ability to build strong relationships with stakeholders of varying levels have contributed to my success in delivering results to meet the needs of the firms that I worked with. Described as someone who is empathetic with a calm disposition, I strive to provide smart solutions when problem solving and execute them effectively.
Fueled by the desire to place more focus on my family, I decided to take a career break in May this year. I am now motivated to look for a HR position that allows me to leverage on my past experiences to value add in and bring about positive impact to your organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Global Talent Operations and Programs
GIC Private Limited
08.2022 - 05.2023
- Enhance TA operating model to drive continuous operational improvements across TA function globally
- Develop comprehensive recruiting process to ensure compliance with Singapore hiring and employment practices
- Initiate forward thinking initiatives to improve interview/hiring process and boost employee referrals
- Implement hiring strategies and goals to boost and diversify company talent pool
- Perform as the SME for the Applicant Tracking System (ATS). Train recruiters to effectively use the ATS in a consistent manner and provide ongoing support to address any questions or issues.
- Drive enhancements to optimize ATS usage, streamline workflows and elevate candidate experience
- Implement controls to monitor compliance as per recruiting SOP and local regulatory requirements
- Work with partnering vendor to curate content and roll out trainings to upskill hiring teams and interviewers
- Produce timely reporting of TA activities and partner with the People & Analytics Team to define TA metrics and ensure accurate data is reported in dashboards
- Oversee all aspects of recruitment vendor management
- Partner with internal Legal to manage contract template and clauses for vendor engagement
APAC Business Advisory Support
JPMorgan Chase Bank N.A. Singapore Branch
09.2021 - 08.2022
- Act as an advisor to employees on queries and escalations relating to HR policies and best practices
- Provide guidance to employees to achieve compliance with organizational policies, providing clarifying information and recommendations
- Manage staff movements (transfer, secondment, relocation, re-employment/retirement, leaves, exits)
- Train and effectively influence employees on the use of HR tools and resources to promote self-service
- Partner with HRBP to manage the year-end performance and compensation cycle
- Escalate risk matters promptly and appropriately engage relevant parties
- Generate and analyze HR metrics and employee surveys to identify trends and insights related to People & Diversity, Employee Engagement, Performance & Ratings, Attrition and other HR-related areas
- Prepare severance packages and conduct exit conversations with involuntary leavers
- Participate in internal audits to ensure that HR processes and systems are compliant with established controls
- Run a talent reassignment initiative that aims to retain talents within the firm
- Maintain various HR trackers to ensure data accuracy and integrity
APAC Recruitment Infra & Ops
JPMorgan Chase Bank N.A. Singapore Branch
07.2017 - 09.2021
- Perform as the APAC centralized and trusted Recruiting Ops SME
- Develop opportunities for operational improvements across recruiting programs and implemented changes without compromising local / regulatory requirements
- Expert in Singapore Fair Consideration Framework (FCF). Develop a Singapore-specific hiring SOP and workflow to be in full compliance with MOM guidelines and conduct trainings to recruiters
- Partner with recruiting leads and ops team to achieve a more positive candidate and stakeholder experience
- Ensure that recruiting related risk incidents are flagged, escalated and resolved in a timely manner
- Partner with HR Legal to maintain the APAC employment contract template, clauses, and language
- Drive end-to-end project/program cycle from the initial proposal stage to delivery by incorporating effective change management approach
- Support management and regulatory reporting through data generation, analysis and preparing presentations
- Main point of contact for internal and external audit cycles as well as MOM/MAS surveys that look at recruiting metrics and adherence to recruiting policies
- Manage vendor onboarding and offboarding process
APAC Recruitment Coordinator
JPMorgan Chase Bank N.A. Singapore Branch
07.2013 - 06.2017
- Support the delivery of recruitment services to hiring managers, recruiters, and new hires
- Post job openings in job boards and ensure that job descriptions are compliant with any local hiring guidelines
- Schedule interviews/technical assessments; liaise with recruiters/hiring managers for post interview outcome
- Conduct meetings with selected candidates to go through employment contract and benefits
- Facilitate new hires onboarding process including gathering of documents for background checks, initiating work visa applications, sending out day 1 details, and ensuring all tech and accesses are ready
- First point of contact for new hires and respond timely to queries related to HR policy, self-service portal, benefits and payroll
- Own administration of the ATS with respect to posting and tracking of roles, candidate management, offer letter generation, offer approval process, and closing of requisitions
- Ensure data accuracy and integrity of candidate/HR records
- Process employee's one-time payments and vendor invoices in a timely manner
Campus Recruitment Coordinator (Contract)
Bank Of America Merrill Lynch
12.2012 - 06.2013
- Post job openings, screen applicants, and conduct phone interviews
- Coordinate assessment centers for summer internships, full-time analyst programs and industrial attachments
- Manage end-to-end onboarding process including contract generation and signing, gathering of documents for background checks and work visa initiation
- Logistical coordination for campus events such as open house and workshops
- Support recruiters in program management including developing welcome booklets, logistical management for orientation, team building activities, speaker series, CSR activities, D&I Programs, etc.
- Manage and maintain accurate employee records in HR systems
Sales & Marketing Executive
TMC Education Corporation Ltd
09.2009 - 11.2011
- Manage the recruitment and admission process of students
- Develop and implement marketing strategies to increase leads and boost recruitment
- Run recruitment activities and marketing events within allocated budget
- Suggest innovative solutions and ideas on business expansion and improve customer experience
- Top sales and highest hit for referrals for 2 consecutive years
Education
Bachelor of Arts - Communication (Sociology & Journalism)
Monash University
Australia/Singapore06.2009
Skills
Microsoft Office Suite (Word, Excel, PowerPoint, Visio), SuccessFactor, Taleo, Oracle, Tableau, PeopleSoft
Certification
Institute for Human Resource Professionals (IHRP)- Certified Professional
Languages
English
Bilingual or Proficient (C2)
Indonesian
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Malay
Intermediate (B1)
Availability
Immediate
Salary Expectation
Available upon request
Timeline
Global Talent Operations and Programs
GIC Private Limited
08.2022 - 05.2023
APAC Business Advisory Support
JPMorgan Chase Bank N.A. Singapore Branch
09.2021 - 08.2022
APAC Recruitment Infra & Ops
JPMorgan Chase Bank N.A. Singapore Branch
07.2017 - 09.2021
APAC Recruitment Coordinator
JPMorgan Chase Bank N.A. Singapore Branch
07.2013 - 06.2017
Campus Recruitment Coordinator (Contract)
Bank Of America Merrill Lynch
12.2012 - 06.2013
Sales & Marketing Executive
TMC Education Corporation Ltd
09.2009 - 11.2011
Bachelor of Arts - Communication (Sociology & Journalism)
Monash University
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<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits & Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development & Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition & Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations & Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits & Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development & Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition & Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations & Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank