IU JIE LIM

Results-oriented professional with 3 years of experience as a Customer Solutions Engineer, delivering customized technical solutions, resolving complex customer issues, and developing product demonstrations for web and mobile platforms. Demonstrated expertise in systems architecture, cloud services, solution design, and technical troubleshooting, with a strong focus on aligning technology with business objectives.

Additionally, possess 1 year of experience as a Software Engineer and Tech Lead, leading cross-functional teams in the development of scalable Progressive Web Applications. Skilled in performance optimization, security best practices, and database management, with a proven ability to adapt to evolving requirements and ensure the successful delivery of high-impact projects.

• Led a webinar that achieved the highest lead generation compared to the previous similar events.

• Developed Branded Calling and Secured Callback solutions, successfully partnering with 2 telecom providers to launch the offering on their platforms with at least 400k usd Annual Recurring Revenue.

• Submitted and secured internal approval for a Silent Authentication use case patent.

• Investigated and efficiently resolved customer issues, demonstrating strong problem-solving skills, and maintaining more than 90% customer satisfaction rate.

• Published 3 technical blogs on web and mobile application development, sharing industry insights and showcasing innovative solutions to promote product capabilities.

• Designed developed 2 full stack production-ready Progressive Web Applications for interior designer project management, delivered within a 3-month timeframe.

• First-prize-winning team in DBS Woman in Tech Virtual Hackathon in year 2021

• Created Product Reliability/Char testing flow using C++ Object-Oriented Programming and Python scripting to support 120s onwards devices with less than 5 program bugs reported.

AWS Certified Cloud Practitioner