Summary
Overview
Work History
Education
Skills
Notable Events
Languages
Timeline
Generic
Rita Roseline Sutidjan

Rita Roseline Sutidjan

Singapore

Summary

Accomplished and results-driven Director of Events with a strong background in luxury hospitality. Adept at orchestrating high-profile events, while maintaining the highest standards of service excellence synonymous with five-star properties. Proven expertise in strategic planning, team development, and revenue optimization, with a strong track record of exceeding client expectations and achieving budgetary goals. Skilled in delivering exceptional guest experiences, maximizing revenue, and leading cross-functional teams with a focus on quality, service, and innovation.


Overview

11
11
years of professional experience

Work History

Director of Events

Grand Hyatt Jakarta
04.2006 - 03.2011
  • Led and developed the Event Sales Team to drive top line revenue and reach budget.
  • Oversaw team performance, handle recruitment, and lead colleague training and development.
  • Led the team to actively convert existing meeting and group enquiries, acquire new potential business and proactively sell offers.
  • Worked closely together with our Room Sales Team to increase booking pipeline (MICE).
  • Responsible for revenue maximization by meeting if not exceeding the budgeted revenues for the hotel through the areas of revenue generation, excellent execution of events, effective upselling and management of groups.
  • Developed and managed the departmental budget and monitor sales activities/ performance to ensure actual sales meet or exceed established revenue plan and to accurately report variances/projections.
  • Developed Events sales tools, new menus, themes, decorations and ideas to continually improve the hotel's services.
  • Assisted General Manager in the development and update of the hotel-level business plan to include input on sales goals and plans that support the overall business and sales strategies of the company (budgeting and forecasting).

Associate Director of Events

Grand Hyatt Jakarta
02.2005 - 04.2006
  • Assisted in overseeing the event department, ensuring high standards of service and event execution.
  • Managed multiple large-scale events simultaneously, coordinating logistics, catering, and vendor services.
  • Collaborated with sales and marketing teams to generate new business opportunities and tailor events to client needs.
  • Supported the Director of Events in managing the team, including hiring, training, and performance evaluations.

Events Sales Manager

Grand Hyatt Jakarta
08.2004 - 02.2005
  • Responsible for generating sales for corporate meetings, social events, and weddings, meeting annual sales goals.
  • Actively prospect new clients through cold calls, client meetings, and follow-ups.
  • Developeded and presented event proposals, collaborating with clients to customize offerings to meet their needs.
  • Coordinated all event details with clients and internal departments, ensuring smooth execution on event day.

Guest Relations Manager - C's Steak & Seafood Restaurant

Grand Hyatt Jakarta
01.2003 - 08.2004
  • Managed guest relations for the hotel’s signature restaurant, ensuring a high level of customer satisfaction and addressing any concerns promptly.
  • Trained and supervised front-of-house staff to ensure exceptional service delivery.
  • Created personalized guest experiences, leading to increased customer loyalty and positive feedback.
  • Worked closely with the kitchen and management teams to improve service efficiency and guest satisfaction.

Manager - JW Lounge

JW Marriott Jakarta
08.2001 - 12.2002
  • Oversaw the daily operations of the hotel lounge, including staff management, inventory control, and guest services.
  • Ensured a high standard of cleanliness, service, and ambiance in the lounge area.
  • Developed new promotional strategies that increased lounge patronage.
  • Managed staff schedules and conducted regular performance evaluations.

Supervisor - RIVA Bistro & Bar

Park Lane Hotel
08.2000 - 08.2001
  • Supervised front-of-house operations for a fine dining restaurant, ensuring high standards of service, quality, and presentation.
  • Coordinated with the manager, chefs and waitstaff to deliver seamless dining experiences for guests.
  • Trained and mentored new staff, providing guidance on restaurant procedures and guest interaction.
  • Handled guest complaints and feedback, striving to resolve any issues and maintain a positive atmosphere.

Education

Bachelor of Science - Business Administration

Hawaii Pacific University
Honolulu, HI
01.1999

Diploma - Hotel Management

Institut Hotelier Cesar Ritz
01.1995

Skills

  • Time management
  • Customer service
  • Attention to detail
  • Problem-solving abilities
  • Creativity and adaptability
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Critical thinking
  • Adaptability and flexibility
  • Self motivation
  • Time management abilities

Notable Events

  • Grand Opening of Louis Vuitton Flagship Store Jakarta, 02/25/09
  • Visit of MM Lee Kuan Yew to Jakarta, 07/22/07 - 07/27/07
  • Visit of MM Lee Kuan Yew to Jakarta, 02/19/06 - 02/23/06

Languages

English
Bilingual or Proficient (C2)
Indonesian
Bilingual or Proficient (C2)
French
Beginner (A1)

Timeline

Director of Events

Grand Hyatt Jakarta
04.2006 - 03.2011

Associate Director of Events

Grand Hyatt Jakarta
02.2005 - 04.2006

Events Sales Manager

Grand Hyatt Jakarta
08.2004 - 02.2005

Guest Relations Manager - C's Steak & Seafood Restaurant

Grand Hyatt Jakarta
01.2003 - 08.2004

Manager - JW Lounge

JW Marriott Jakarta
08.2001 - 12.2002

Supervisor - RIVA Bistro & Bar

Park Lane Hotel
08.2000 - 08.2001

Diploma - Hotel Management

Institut Hotelier Cesar Ritz

Bachelor of Science - Business Administration

Hawaii Pacific University

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