Isniya Sapkota Sapkota
Summary
Proven multitasker and team coordinator, I excelled at Andaz Hyatt by enhancing guest satisfaction and maintaining high cleanliness standards. Skilled in inventory management and interpersonal communication, I significantly contributed to efficient dining experiences. My proactive approach and ability to thrive under pressure are my standout traits, ensuring seamless operations and positive customer interactions.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Andaz Hyatt
05.2024 - 11.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Can reply Emalis
Park Royal Coleection
Service Crew
01.2024 - 03.2024
- Enhanced customer satisfaction by providing efficient and friendly service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Kept customers and crew areas organized.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
Service Crew Member
My Awsome Cafe
02.2023 - 05.2023
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Customer Service Crew City Square Mall
Service Crew
04.2022 - 11.2022
- Implemented and developed customer service training processes.
- Learn how to make the perfect Ice Cream Cone
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Learned how to clean the coffee machine and the ice cream machine.
- Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.
Education
Business
Kaplan
Wilkie Edge 12-2025
High School Diploma -
Bendemeer Secondary School
11-2023
Skills
- Strong multitasking
- Greeting guests
- Cleanliness and hygiene
- Scheduling
- Personal presentation
- Item promotion
- Dining area maintenance
- Dining customer service
- Table setting arrangements
- Strong interpersonal skills
- Professional Attitude
- Team Coordination
- Inventory Management
Maku up
I have a deep passion for makeup artistry. I enjoy experimenting with different styles and techniques, whether it’s a natural look, bold glam, or creative editorial makeup. I’ve also completed a two-month makeup course, which has helped me build a strong foundation in both skills and knowledge, allowing me to create diverse looks with confidence.
Timeline
Restaurant Hostess
Andaz Hyatt
05.2024 - 11.2024
Park Royal Coleection
Service Crew
01.2024 - 03.2024
Service Crew Member
My Awsome Cafe
02.2023 - 05.2023
Customer Service Crew City Square Mall
Service Crew
04.2022 - 11.2022
Business
Kaplan
High School Diploma -
Bendemeer Secondary School
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