Iskandar Zulkarnain
Summary
To develop my knowledge & skills and to pursue a successful job.
Overview
34
34
years of professional experience
Work History
Account Manager
Sodexo Food Service
10.2021 - Current
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
Senior Sous Chef
SATS Food Service PTE LTD
11.2020 - Current
- In charge of kitchen operation.
- Doing mass production for airline and army camp.
- Handle catering services daily for 8000 pax for breakfast, lunch and dinner.
- Specialise in Western and Asian Cuisine.
- $4000
Head Chef
Heybo Singapore
08.2019 - 11.2020
- Pioneer Batch in setting up 1st restaurant in singapore.
- Specialise in healthy food.
- In charge of the menu designing & food products.
- Works with central kitchen for pre packed Sauces, Dips, Dressings, Sous Vie proteins & marinated veggie for outlets.
- Plan delivery route to outlets to maximise productivity & shelf life for perishables
- Send to Indonesia , Philippines & Malaysia for Heybo franchise site visits products availability.
- $4000
Sous Chef
Marina Mandarin Singapore
02.2018 - 08.2019
- In Charge of the Halal Buffet Restaurant Aquamarine Cold Section.
- Part of the team for 2019 Airshow 2018 Night Race Grand Prix.
- Invited Guest Judge for Suria TV Cooking Competition.
- Collaborated with Garuda Airlines chefs for Seasonal promotions.
- Featured in Dubai YouTube Cooking Show for food Heritage.
- Menu planning for seasonal restaurant promotions for Ramadan.
- Help out in Banquets events.
- Reason For leaving : Better Opportunities
- $4500
Sous Chef
JW Marriot South Beach Singapore
01.2016 - 02.2018
- In Charge of the daily operations of the In Room Dining kitchen operations.
- Dishing out for the hotel’s 634 rooms in room dining service.
- Headed the International & Local section of the hotel’s kitchen.
- Part of the opening team setting up the 1st JW Marriot Singapore.
- At the same time helps out banquet service for weddings & events.
- In charge of redesigning & planning of menu for room service, weekdays buffets promotions & Christmas.
- Reason For leaving : Better Opportunities
- $4500
Senior Sous Chef
Parkroyal At Kitchener
03.2015 - 01.2016
- In Charge of the daily operations of the kitchen operations
- Headed the Western & Muslim section of the hotel’s kitchen
- Part of the team of the succesful Crab & Lobster buffet with 450 covers daily
- At the same time helps out banquet service for weddings & events
- In charge of redesinging & planning of menu for room service, weekdays buffets promotions & Christmas.
- Reason For leaving : Do not keep to their promises
- $4000
Area Chef/ Sous Chef
Resorts World Sentosa
01.2010 - 03.2015
- Pioneer team for the opening of the USS theme park F & B department
- Sent to Orlando USA for training for operating of F&B in a theme park
- In charge of 4 restaurant in Universal Studios Singapore with over 100 over staffs
- In charge a high volume buffet restaurant & high volume counter service restaurant
- Help out banquets & buffets service for VIPs which includes our PM & Asian Vips
- Responsible for menu planning & food costing
- Reason for leaving : Unfair treatment
- $4500
Food & Beverage Manager
Ikea Singapore
01.2006 - 01.2010
- Started as a Kitchen Manager & promoted to Restaurant Manager in 7 months
- Promoted to F & B Manager after 1 year
- Manage the F & B department of Ikea Tampines with an average sales of $1.3m a month
- In charge of the Ikea restaurant high volume counter / buffet style restaurant with a seating capacity of 800 seats
- Sent to Sweden , London Malaysia for regular meetings, trainings & new menu roll Out
- Specialise in buffet style operations
- Promoted to F & B manager after 1 & half year of service
- Plan both locals & Scandinavian menu for the Ikea Singapore
- Sales forecast & food cost are part of the duty
- Handles customers complain & staffs appraisal
- Reason for leaving : Head hunted to Join RWS
- $4200
Operations Consultant
Fish & Co
01.1998 - 01.2006
- Started out as Asst Manager then promoted to Operations Consultant within 6 months
- Well verse with both BOH & FOH operations
- Chosen to set & open up 1st Franchise restaurant in Dubai
- Set up franchise restaurant in Perth, Jakarta ,KL
- Menu planning for franchise restaurants specialities
- Menu planning , Food & labour cost , P & L & sales forcast are part of the duty
- Handles 3 restaurant in Singapore & franchise outlets
- Reason for leaving : New Challenges
- $4000
Kitchen Manager
California Pizza Kitchen
01.1994 - 01.1998
- Started as a cook then promoted to Corporate trainer
- Set up store in KL for 3 months
- Promoted to Kitchen Manager upon coming back from KL
- Specialise in fusion Italian dishes eg Peking Duck Pizza $ Kung Pao chicken Pasta
- In charge of the whole kitchen operations which include ordering, inventory & new menu roll out
- Reason for leaving : Better opportunities
- $2800
Cook
Marina Mandarin
01.1992 - 06.1994
- Started as a com-miss cook
- Food preparation
- Attached to banquet kitchen which prepares the main kitchen food production
- Reason for leaving : New Challenges
- $1600
Education
Diploma - Culinary, Hospitality
Skills
- Works with less supervision
- Confident
- Fast learner
- Flexible
- Team player
- Good interpersonal skills
- Good communication skills
- Performs under pressure
- Organized
- Performs multiple tasks
- Independent
- Persuasive
- Microsoft Word
- Excel
- Power Point
- Outlook
- SAP
LANGUAGES
English: Good speaking and writing
Timeline
Account Manager
Sodexo Food Service
10.2021 - Current
Senior Sous Chef
SATS Food Service PTE LTD
11.2020 - Current
Head Chef
Heybo Singapore
08.2019 - 11.2020
Sous Chef
Marina Mandarin Singapore
02.2018 - 08.2019
Sous Chef
JW Marriot South Beach Singapore
01.2016 - 02.2018
Senior Sous Chef
Parkroyal At Kitchener
03.2015 - 01.2016
Area Chef/ Sous Chef
Resorts World Sentosa
01.2010 - 03.2015
Food & Beverage Manager
Ikea Singapore
01.2006 - 01.2010
Operations Consultant
Fish & Co
01.1998 - 01.2006
Kitchen Manager
California Pizza Kitchen
01.1994 - 01.1998
Cook
Marina Mandarin
01.1992 - 06.1994
Diploma - Culinary, Hospitality
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