Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Ishwarya Ramaraj

Ishwarya Ramaraj

IT-HELP DESK

Summary

Dynamic IT Service Desk Specialist with a proven track record at DXC Technology, excelling in network troubleshooting and customer service. Enhanced user satisfaction through effective problem-solving and remote support, while optimizing workflows and documentation. Skilled in Microsoft Windows and committed to fostering team collaboration for improved service delivery.


IT professional with extensive experience in providing exceptional technical support and customer service. Known for strong focus on team collaboration and delivering reliable solutions in dynamic environments. Expertise in troubleshooting, problem-solving, and maintaining efficient workflows, ensuring smooth operations and high user satisfaction.

Service Desk professional with strong technical skills and focus on problem-solving. Known for team collaboration and adaptability in fast-paced environments. Skilled in troubleshooting, customer service, and IT support. Reliable and results-driven with keen ability to flex with changing needs.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

9
9
years of professional experience

Work History

IT Service Desk Specialist

DXC Technology
02.2022 - 02.2024
  • Provided first-level support to end-users, effectively troubleshooting hardware and software issues via ticketing system.
  • Assisted in maintaining knowledge base articles, ensuring accurate and up-to-date information for team members and users.
  • Collaborated with cross-functional teams to escalate complex technical problems, facilitating timely resolutions for clients.
  • Managed user access and permissions using Active Directory, enhancing security protocols for sensitive information.
  • Conducted regular follow-ups with users post-resolution to ensure satisfaction and identify areas for service improvement.
  • Participated in team meetings to discuss ongoing projects and share insights on common technical issues encountered by users.
  • Trained new staff on customer service best practices and technical troubleshooting procedures, contributing to a cohesive team environment.
  • Utilized remote desktop tools to assist users in real-time, reducing downtime and improving overall user experience.
  • Conducted periodic audits of service desk operations to ensure compliance with internal policies as well as industry standards such as ITIL best practices.
  • Improved customer satisfaction by efficiently addressing and resolving service desk tickets.
  • Optimized workflow efficiency by creating detailed documentation of service desk procedures and best practices.
  • Facilitated smooth software installations, upgrades, and patches, ensuring minimal disruption to users'' work.
  • Capable of handling multiple tasks at the same time.
  • A hands-on approach with the capacity to quickly learn and apply new systems in the work environment.
  • Proven ability to provide support for the following:
  • Microsoft Windows 10 and later
  • Apple iOS
  • Apple macOS
  • Microsoft Office 365 application suite
  • Google Workspace
  • IT hardware support for both Apple and Windows devices

Credit Analysis Underwriter

Accenture Service Private Limited
07.2016 - 05.2017
  • Analyzed credit applications to assess risk and determine eligibility for loan approvals based on financial data and credit history.
  • Conducted thorough reviews of borrower documentation, ensuring compliance with underwriting guidelines and regulatory requirements.
  • Utilized automated underwriting systems to streamline analysis processes, resulting in improved turnaround times for loan decisions.
  • Collaborated with loan officers to clarify applicant information and resolve discrepancies, enhancing overall communication and efficiency in the underwriting process.
  • Trained and experienced underwriting with strong credit, collateral, and risk analysis background
  • Strong analytical decision-making and problem-solving abilities both purchase, refinance and construction to permanent loans
  • Complete thorough analysis of mortgage loan files to determine compliance with agency, company and investor guidelines to ensure scalability of closed loans
  • Verify application information against loan criteria guidelines and standards.
  • Clarify risk by requesting additional information.
  • Identify and record application deficiencies required for rejecting mortgage loan.
  • Provide rejected application back to loan officer.
  • Respond to questions, queries and request with suitable information.
  • Evaluate residential mortgage loans risk on timely basis based on sound underwriting decisions.
  • Provide prompt, quality service to originating branches and correspondents professionally.
  • Upgrade information on processing and underwriting systems to verify, add, delete or waive conditions.
  • Authorize to underwrite all conventional and jumbo loans to delegated authority.
  • Respond to product questions and scenarios with suitable answers.
  • Assist with needs of Production Coordinators, Closers, Document Drawers and Funders.
  • Ensure compliance with underwriter market standards.
  • Assist in training new underwriters and origination staff members

Data Validation Analyst

Boomerang Commerce
02.2015 - 04.2016
  • Conducted data validation processes to ensure accuracy and integrity of datasets, utilizing SQL and Excel for data manipulation and analysis.
  • Collaborated with cross-functional teams to define validation criteria and develop comprehensive testing plans for new data integrations.
  • Identified discrepancies in data sets through detailed analysis, implementing corrective actions to enhance overall data quality.
  • Developed and maintained documentation for validation procedures, ensuring compliance with internal standards and best practices.
  • Involved in Verifying and Validating the Data
  • Extracting data from database and modifying as per client instruction
  • Involved in identifying the bugs and enter in Excel and make a consolidated report on daily basis.
  • Updating modified data in database
  • Sending the Modified trackers in daily, weekly basis to my Lead/Project Manager
  • Interacting with the Project Manager and Team Lead if any queries/Concerns
  • Will make sure the data reaching to the clients as per the deadlines allocated

Education

Bachelor of Engineering Technology - Electronics And Communications Engineering

RVS Educational Trust And Groups of Institution
India
04.2001 -

Diploma - Electronics And Communications Engineering

Murugappa Polytechnic College
India
04.2001 -

Skills

Network troubleshooting

Timeline

IT Service Desk Specialist

DXC Technology
02.2022 - 02.2024

Credit Analysis Underwriter

Accenture Service Private Limited
07.2016 - 05.2017

Data Validation Analyst

Boomerang Commerce
02.2015 - 04.2016

Bachelor of Engineering Technology - Electronics And Communications Engineering

RVS Educational Trust And Groups of Institution
04.2001 -

Diploma - Electronics And Communications Engineering

Murugappa Polytechnic College
04.2001 -
Ishwarya RamarajIT-HELP DESK