Ishwaran Elango
Summary
Observant Security Supervisor equipped with excellent communication and people skills. Collaborates with security personnel and store management to support store safety and loss prevention efforts. Manages security team of [Number] uniformed guards, undercover personnel and CCTV specialists. Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Security Supervisor
Trek Investigation & Security Mangament
07.2024 - Current
- Screened vendors and contractors before granting access to restricted areas within mall.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Monitored work of contractors in design, construction, and startup phases of security systems.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Inspected security design features, installations, and programs to verify compliance with applicable standards and regulations.
- Oversaw routine maintenance of security equipment, ensuring optimal performance at all times.
- Developed comprehensive security policies and procedures, facilitating consistent adherence to best practices across the organization.
- Coordinated crisis management efforts during critical incidents, effectively mitigating risks and minimizing disruptions to operations.
- Mentored junior security staff, fostering professional growth and development within the team.
- Reduced safety incidents by conducting regular risk assessments and addressing potential vulnerabilities.
- Conducted thorough investigations into reported incidents, identifying root causes and implementing preventive measures.
Concierge
Ascott Limited
01.2012 - 02.2016
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
Ascott Center of Excellence
Singapore, Null, Singapore06.2016
Delta Secondary School
Singapore, Null, Singapore01.1999
Skills
- Video Monitoring
- Travel Security
- CCTV Operation
- Vehicle Inspection
- Physical Security
- Access Control
- Perimeter security
- Emergency planning
- Personnel Management
- Investigation techniques
- Crisis Management
- Alarm systems
- Security Operations Center
- Crime Prevention
- Security management
- Incident Response
- Security awareness
- Intrusion Detection
- Workplace Violence
- Security personnel training
- Team Leadership
- Skilled in conflict resolution
- Daily incident reporting
- CCTV Monitoring
- Safety and security regulations
- Staffing and scheduling
- Security team management
- CCTV experience
- Incident Investigation
- Relationship building and management
- Surveillance
- Operations Management
- Safety and security procedures
- Access systems and patrol
Certification
Recognise Terrorist Threats
Provide guard and patrol services
Incident Response
Access Control Management
Deterrence
Guard and Patrol
Security Operation Compliance
Capability Development
Manpower Planning
Infrastructure Deployment
Network Configuration
Timeline
Senior Security Supervisor
Trek Investigation & Security Mangament
07.2024 - Current
Concierge
Ascott Limited
01.2012 - 02.2016
High School Diploma -
Ascott Center of Excellence
Delta Secondary School
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