Ishaan Ghosh
Summary
Accomplished Program Manager with a proven track record at PricewaterhouseCoopers, specializing in project lifecycle management and stakeholder engagement. Expert in data analysis and interpersonal communication, Have successfully led high-impact projects, enhancing productivity and fostering continuous improvement. Leadership in developing incident response teams and technical solutions underscores a commitment to excellence and strategic innovation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Manager
PricewaterhouseCoopers
2020.04 - Current
- Coached team members on productivity strategies to accomplish challenging goals.
- Addressed and resolved technical, and operational concerns by working with team members and directors.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Interacted with customers and clients to identify business needs and requirements.
- Leveraged project management processes and tools to define and execute projects.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Built teams to address project goals and objectives for multiple projects.
Incident Manager
Accenture
2016.09 - 2019.10
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Demonstrated leadership skills in managing projects from concept to completion.
Technical Analyst
IBM
2015.04 - 2016.05
- Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
- Authored technical requirement documentation to suit business goals and technological limits.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Assessed business requirements and recommended technical products and solutions to meet needs.
Education
B.Tech - Electrical And Electronics
Jain University
India09.2014
Skills
- Project Management
- Operations Management
- Scrum Master
- Data Analysis
- Agile Projects
- Gen AI Tools
Certification
Certified Scrum Master
ITIL v4
Prince 2 Foundation and Practitioner
MIcrosoft Power BI
SQL
Python
Gen AI
Researching in Financial growth opportunities, Astronomy, Cooking, Fitness
Financial Markets Enthusiast: Actively engage in analyzing stock market trends and making informed investment decisions. Enjoy staying updated with financial news and exploring various investment strategies to optimize portfolio performance.
Culinary Explorer: Passionate about experimenting with diverse cuisines and creating healthy, delicious meals. Enjoy learning new cooking techniques and incorporating nutritious ingredients to promote overall well-being.
Astronomy Aficionado: Fascinated by the wonders of the universe, regularly participate in stargazing sessions and follow the latest astronomical discoveries. Enjoy reading about celestial events and understanding the science behind them.
Fitness Enthusiast: Committed to maintaining a healthy lifestyle through regular exercise and physical activities. Enjoy a variety of fitness routines, including strength training, cardio, and yoga, to achieve a balanced and active lifestyle.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Software
Power BI
SQL
Python
Gen AI Tools
Airtable Project Management Tool
Orange Data Mining
Timeline
Program Manager
PricewaterhouseCoopers
2020.04 - Current
Incident Manager
Accenture
2016.09 - 2019.10
Technical Analyst
IBM
2015.04 - 2016.05
B.Tech - Electrical And Electronics
Jain University
Certified Scrum Master
ITIL v4
Prince 2 Foundation and Practitioner
MIcrosoft Power BI
SQL
Python
Gen AI
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