Isaiah Kang

• Intake, tracking, staging, analysis and reporting of electronic evidences.
• Communication with Project Managers and Project Coordinators to ensure adherence to timelines and high quality work product.
• The extraction, analysis, manipulation, and formatting of metadata for importing into a legal review platform.
• Basic SQL and python queries, updates, and reporting.
• Basic ingestion, searching, and exporting of data using Digital Reef and(company tool for EDiscovery) LAW PreDiscovery.

• Implementing web page using WordPress.
• Focused on the front-end that focused on responsive and efficient design for many campaigns that are non profit like global warming awareness, blood donation promotion, etc.
• Built layouts according to customer parameters using HTML5 and CSS3.
• Redesigned sites to enhance navigation and improve visual appeal.

• Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
• Completed opening and closing checklists to ensure smooth restaurant operations.
• Greeted customers, answered questions and recommended specials to increase profits.

• Got rewards 2 times for an exceptional amount of approved document correction requests for better understanding of the company documents where everyone refers to for issue handlings.
• Became a tier 2 apprentice with superior/exceptional metrics on call/email handling when I started as a tier 1.
• Helped companies, governments, and schools during the crisis to successfully deploy their devices via Apple Business/School Manager.
• Uncovered issues in grey areas, determined solutions, and assisted program participants and cohorts.

- 1st in rank every quarter for handling most volumes of emails/phone calls.

- Became a tier 2 for 3 months and mentored new members of the team with a proven record of having accurate knowledge of documentation.

- Understood full life cycle of Apple App development and helped developers deploy their Apps via Xcode.

- Guided developers step by step on a shared screen if needed or referred them to correct documentation in detail.

• Professor directed laboratory research about time dilation and the theory of relativity: "Will there be a time difference (in ms.) in different altitudes around the world?"
• Used Wine, Python, and Excel to manage and present data.
• Used Latex to draft and submit research papers in the college-level physics field.