Isabelle Nemmers

• Drove steady growth in qualified leads through strategic collaboration with local and international recruitment partners, supported by optimised information sessions, campus tours (up to 10 weekly), and targeted recruitment events.
• Delivered high-quality, end-to-end admissions support, achieving 4.6/5 satisfaction scores and responding to 90% of enquiries within 24 hours, strengthening enrolment conversion and parent confidence.
• Maintained 99% CRM data accuracy across Salesforce, OpenApply, and internal systems, ensuring audit readiness, reliable reporting, and data-driven decision-making.
• Ensured full regulatory, data privacy, and governance compliance, achieving zero compliance breaches while managing agent verification, performance tracking, and commission payouts with 98% accuracy and on-time delivery.
• Enhanced recruitment effectiveness and partner performance, improving campaign engagement by 15–20% through market research and delivering agent training toolkits that drove a 10–15% uplift in partner conversion rates.

• Manage end-to-end student contract workflows with 100% accuracy; consistently achieve 95%+ on-time parent signature completion via DocuSign.
• Coordinate student visa processes, including Dependant’s Pass → Student Pass conversions, maintaining a 90%+ on-time submission and processing rate through ICA’s SOLAR+ portal.
• Administer and schedule CAT4 and WIDA assessments, ensuring smooth delivery with a 98% technical readiness success rate and results recorded in CRM within 24 hours.
• Oversee MOE Waiver applications for Singaporean citizens, maintaining 100% compliance and verification accuracy with a 92%+ approval rate.
• Maintain clean and audit-ready CRM data, leading regular data validation and cleansing to support reporting accuracy at 99%+ reliability.
• Provide operational and partnership support to agent and recruitment initiatives, assisting with contract renewals, training scheduling, and market outreach, supporting 50+ active agent partnerships across key territories.
• Successfully supported enrolment pipelines that contributed to closing 80+ families in onboarding of new students in AY25-26.

• Managed a portfolio of 45 recruitment partners, maintaining 70–80% active engagement and driving 10–20% YoY growth in partner-led enquiries.
• Aligned partner marketing and recruitment strategies with institutional goals, supporting the achievement of annual enrolment targets.
• Planned and delivered partner events, briefings, and enablement initiatives, increasing partner participation by 20–30% and strengthening long-term relationships.
• Built and managed partner channels, training, and resources, resulting in a 5–10% uplift in partner conversion performance.
• Oversaw partner onboarding, annual performance reviews, contracts, and commissions with ≥98% accuracy, ensuring compliance and on-time payouts.
• Collaborated cross-functionally with Marketing, Communications, Finance, and divisional teams to deliver campaigns on schedule and within ±5% of budget.

• Managed the full admissions cycle from enquiry to enrolment, contributing to 15–25% year-on-year enrolment growth through improved pipeline management and conversion.
• Conducted campus tours and key admissions touchpoints, engaging with 12–18 qualified families per week and achieving 20–25% tour-to-enrolment conversion rates.
• Led timely post-tour follow-ups and family communications, maintaining 85–90% follow-up completion within 24 hours and a healthy admissions pipeline.
• Represented the school at recruitment events, open days, and international outreach initiatives, supporting sustained growth in qualified enquiries and brand awareness.
• Collaborated cross-functionally with academic, operations, and marketing teams to ensure 100% compliance with admissions policies and consistent implementation.
• Supported admissions strategy and process improvements, contributing to greater team efficiency and improved enrolment outcomes.

• Managed all inbound phone and email enquiries, achieving 90%+ response within 24 hours and professional issue routing.
• Served as the primary front-of-house contact, delivering a welcoming, consistent customer experience for families and visitors.
• Maintained visitor logs and coordinated access with security, ensuring full compliance with site procedures.
• Supported admissions and customer-facing events through scheduling, room bookings, and internal coordination.
• Collaborated with cross-functional teams to support smooth daily operations, reporting, and customer follow-ups.

• Implemented multi-channel lead generation strategies across calls, emails, online enquiries, and walk-ins, expanding institutional reach and consistently feeding the admissions pipeline with qualified prospects.
• Maintained accurate and comprehensive enquiry records within the admissions CRM, ensuring strong data integrity, reliable reporting, and effective lead tracking across all touchpoints.
• Acted as a key liaison between Admissions and cross-functional departments, aligning deliverables and improving internal communication, contributing to stronger student engagement and retention outcomes.
• Designed and executed targeted conversion strategies to progress school visits and qualified leads through the funnel, achieving a 69% individual conversion rate from visits to confirmed enrolments (as of October 2020).
• Managed the full opportunity pipeline and optimised CRM workflows, improving visibility of lead status, reporting accuracy, and data-driven decision-making through personalised follow-ups and engagement.

• Supported a fast-paced commercial environment by allocating efforts across sales (45%), marketing (30%), and brand support (25%), contributing to improved team efficiency and brand visibility.
• Managed key retail, corporate, and foodservice accounts, executing targeted brand initiatives and campaigns that strengthened market presence and supported revenue growth through timely proposals and tailored solutions.
• Delivered prompt customer issue resolution in a high-volume environment, contributing to strong customer satisfaction and long-term account relationships.
• Built strong knowledge of Singapore’s F&B and premium coffee market through hands-on involvement in an Italian coffee distributorship, enhancing product positioning and customer engagement.
• Executed demand planning, forecasting, and inventory ordering, contributing to a 23% increase in coffee consumption by December 2017.

• Supported the establishment of the Admissions & Parent Helpdesk by developing workflows, SOPs, and service processes aligned with enquiry handling, enrolment operations, and customer experience standards.
• Handled an average of 40+ parent and prospective family enquiries daily across phone, email, and walk-in channels, consistently meeting internal response-time SLAs and maintaining high service quality.
• Owned first-line enquiry triage and routing, ensuring timely handover and follow-up by Admissions, Academic, and Operations teams, contributing to reduced response delays across the enrolment journey.
• Maintained CRM and survey platforms to track enquiry volumes, response trends, and feedback, supporting CX reporting, service monitoring, and continuous improvement initiatives.
• Provided operational and administrative support (procurement, reporting, data management, office coordination), enabling a reliable front-of-house experience that supported lead conversion, enrolment processing, and retention outcomes.

• Managed front-of-house operations as the first point of contact for clients and visitors.
• Handled incoming calls, emails, and inquiries with prompt and courteous communication.
• Coordinated meeting room bookings and ensured compliance with office security protocols.
• Maintained a welcoming reception area, upholding the firm's professional image and client service standards.

• Supported GSA airline sales and marketing operations, assisting with agency coordination, and partner communications.
• Coordinated trade marketing activities such as agency campaigns, roadshows, promotions, and familiarisation trips to support airline visibility and sales efforts.
• Assisted with outdoor sales and travel agency visits, preparing materials, presentations, and follow-up communications to ensure smooth execution.
• Monitored BSP reports and sales data, preparing summaries and insights to support account reviews and decision-making.
• Handled operational and commercial support matters, including ticketing queries, fare clarifications, and partner follow-ups, ensuring timely resolution and strong partner relationships.

• Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.