Irzan Mirza
Alphaeus
Singapore
1
Certification
1
year of professional experience
Motivated IT Systems and Network graduate with a GPA of 2.4 in Higher Nitec, possessing a solid understanding of PC installation, hardware assembly, and IT support. Skilled in building PCs and troubleshooting network issues, with strong communication abilities. Focused on growing in the IT field, with goals to enhance skills in network administration and system integration, ultimately aiming to become an IT specialist or network engineer.
Work History
Deskside Support Engineer
2 Months- Provided technical support for hardware and software issues, ensuring minimal downtime for end users.
- Assisted in troubleshooting network connectivity problems, improving user access to shared resources.
- Documented and resolved service requests through ticketing system, enhancing tracking of IT support activities.
- Collaborated with team members to implement software updates and patches, maintaining system security and performance.
- Monitored equipment performance and reported issues to senior engineers, contributing to proactive maintenance efforts.
- Assisted in the deployment of new hardware and software upgrades for improved system performance across the organization.
Service Desk Engineer
5 Months- Provided technical support to end-users, resolving issues efficiently and enhancing user satisfaction.
- Assisted in troubleshooting hardware and software problems, ensuring minimal downtime for operations.
- Managed service desk tickets using ticketing systems, prioritizing tasks for effective resolution.
- Collaborated with cross-functional teams to improve IT processes and streamline workflows.
- Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations.
- Collaborated with team members to diagnose and resolve complex technical issues for clients.
Education
Higher Nitec - 3 Year Higher-Nitec in IT Systems And Network
GCE 'N' Level
Skills
Computer Hardware Troubleshooting
Computer Hardware Installation
Software Troubleshooting
PC Building
Software Troubleshooting
Computer Networking
Certification
- Google Cybersecurity Specialization
- Google Prompting Essentials Specialization
- Google IT Support Specialization
- Google AI Essentials Specialization
- Edusave Award (MOE 2023)
- Edusave Good Progress Award 2022
Timeline
Service Desk Engineer
Alphaeus
12.2025 - 05.2026Read More
Deskside Support Engineer
Alphaeus
10.2025 - 12.2025Read More
ITE College East
Higher Nitec from 3 Year Higher-Nitec in IT Systems And Network
Read More
Bedok Green Secondary School
GCE 'N' Level
Read More