Fishkeeping, Aquarium
Muhammad Iryandi Bin Ismail
Customer Service Executive
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Focused individual with proven experience transporting passengers between airports, hotels and businesses. Possesses excellent customer service skills, valid license and clean driving record. Committed to upholding highest safety standards while on job.
Overview
14
14
years of professional experience
1
1
Certification
2
2
Languages
Work History
Customer Service Executive
S&P Pte Ltd
01.2021 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Personal Driver
Koru Partners Pte Ltd
5 2016 - 11.2020
- Handle & complete tasks given by Director
- Attend to Director’s family & parents as and when needed
- Co-ordinate & plan with colleagues for any ad-hoc trips
- Maintain & upkeep of the vehicle assigned
- Send parents to their weekly hospital appointments.
- Remained calm under pressure during unexpected challenges such as road closures or vehicle malfunctions, quickly devising alternate solutions to ensure timely arrival at destinations.
- Transported children safely as the designated driver for school events or family outings if required.
Service Delivery Team Leader
S&P Pte Ltd
12.2013 - 04.2016
- Inspect equipment periodically
- Maintain good rapport with Sales Team & customers
- Plan route details for drivers & plan their rosters to ensure smooth delivery
- Ensure timely delivery of medical equipment & items tally with delivery order.
- Streamlined workflow processes for increased productivity, leading to improved client satisfaction and retention rates.
- Organized training sessions to keep team members updated on emerging trends within the industry as well as new tools or technologies relevant to their roles.
Customer Service Officer
Speedmark Air Transportation
03.2010 - 09.2013
- Attend & follow up with customers queries, cargo space reservations & air export matters
- Ensure smooth uplift of the cargo from SG airport to customers warehouse overseas.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
Education
GCE N Levels -
Dunman Secondary School
Skills
- Problem-Solving
- Customer Relations
- Team Building and Leadership
- MS Office
- Customer Service
- Complaint resolution
- Time Management
- Decision-Making
- Work Prioritization
- Handling Escalations
- Continuous Improvement
Certification
CPR, AED & First Aid Course, 06/2020
License
Class 2 and 3
Maritalstatus
Married with one daughter
Citizenship
Singaporean
Nationalservice
Completed, 2006 - 2008, LCP, Yes
Dependents
Two
Personal Information
Date of Birth: 03/25/1988
Interests
Timeline
Customer Service Executive
S&P Pte Ltd
01.2021 - Current
Service Delivery Team Leader
S&P Pte Ltd
12.2013 - 04.2016
Customer Service Officer
Speedmark Air Transportation
03.2010 - 09.2013
Personal Driver
Koru Partners Pte Ltd
5 2016 - 11.2020
GCE N Levels -
Dunman Secondary School
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