Irvin Chong

Operations Performance section

• managing Entry and Exit swab tasking orders with Private Service Providers, ensuring timely completion, coordinating unforeseen circumstances, and facilitating shift handovers.
• processing and validating requests from self- employed individuals and companies, ensuring accurate application submissions, and meeting Key Performance Indicators (KPIs).
• handling of high-importance cases related to breaches, incident reports, diplomat cases, minister complaints, and general inquiries.

Training & Development Cell

• reviews and updates operational doctrines, revitalizes the Quarantine Order (QO) workflow framework, collaborates with the Knowledge Management team to convert operational policies into training curriculum, and conducts ongoing training courses with assessments for new and current staff.

Healthier Singapore Task Group

• performs assisted enrolment at Community Centres or Polyclinics, arranges first appointments with selected family clinics or General Practitioners,
• addresses Healthier SG-related queries, and familiarizes residents with navigating HealthHub and Healthy 365 for health information and community program access.
• serves as the point of contact for Sector 5 at Kaki Bukit Community Centre and supports Constituency Directors in engaging residents with Healthier SG during regular events.

• Leading and managing the overall Club and team to achieve specific Key Performance Indicators (KPIs) and budgets, engaging in profit and loss (P&L) planning, and implementing succession planning.
• Overseeing the attraction, recruitment, development, retention, and engagement of personnel at the club level to drive business results. Operations management entails the day-to-day oversight of Club operations to ensure operational excellence.
• A critical aspect is Member Experience, wherein the objective is to consistently deliver 5-star service. Sales and Business Development responsibilities involve actively growing the business by fostering strong relationships with members, creating new lead generation plans, and identifying business opportunities.
• Strong leadership aligned with company values, cultural awareness, and high personal visibility within the Club are emphasized, in accordance with the CEO's vision for the business.
• Assembling a team of fitness professionals to design and develop training programs for members through the promotion of various events and activities.
• Managing the operations and processes of these programs to ensure they are delivered by certified fitness professionals is crucial.
• Past activities and programs, such as Freestyle Group Training, Spartan Community Workout & Spartan Group Training, Sunrise in the City, Orchard Road Business Association Workouts, and Singapore National Employers Federation Special Events, serve as examples of the initiatives undertaken.

• Assumes multiple responsibilities, including leading management, overseeing Key Performance Indicators (KPIs) for the business, day-to-day management of the fitness business, and organizing events/talks for corporate clients.
• Successfully motivated and inspired a team of over 100 trainers during their 8-year tenure in the business. Responsible for customer service, complaints management, and the maintenance and upgrading of club facilities.
• Served as a mentor to Fitness Team Leaders, facilitating their promotion to Fitness Managers.
• Succession planning for the entire fitness team and played a key role in executing upgrading and renovation plans, as well as space planning for new and existing branches. Conducted club-level service workshops for all staff, ensuring alignment with business expectations and KPIs.
• Successfully planned and executed various Health Promotion Board (HPB) and private fitness events, meeting the expectations set by the Managing Director.

• Conduct software training for all SingHealth doctors, nursing team and Duke NUS medical students.