Irqa Fieliana Binte Mohammed Irwan
Summary
Experienced and dependable medical support professional with a proven track record of 4 years in a fast-paced environment. Contribute proficiently to office operations and provide valuable physician support through efficient gathering of patient information, retrieval of past medical records, and assistance with procedures. Maintain a cheerful demeanor during patient interactions to enhance satisfaction ratings and promote long-term patient retention. Highly valued for expertise in patient support and administrative efficiency, known for fostering teamwork and adapting to changing clinic dynamics. Possess strong skills in patient interactions and medical documentation.
Overview
10
10
years of professional experience
Work History
Clinic Assistant
Praise Family Clinic
02.2024 - Current
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
Clinic Assistant
Yang And Yap Clinic And Surgery
09.2020 - 02.2022
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Assisted with documenting clinic activities and updated medical records.
- Collected specimens, delivered to lab and brought results back to clinical team.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Helped front desk staff register and process patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient pulse oximetry.
Patient Service Associate
Changi General Hospital
09.2018 - 05.2020
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Taught patients and families to use at-home medical equipment.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
Cash Office Assistant
Robinsons & Co.
12.2017 - 02.2018
- Generated invoices upon receipt of billing information and tracked collection progress.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Matched purchase orders with invoices and recorded necessary information.
Banquet Server
Orchard Hotel Singapore
03.2015 - 07.2017
- Provided friendly, courteous service to create memorable moments for guests.
- Answered guest questions about event plans and food service choices.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
N/O Levels -
Bedok Town Secondary School
Bedok, Singapore10-2015
Skills
- Patient Engagement Techniques
- Data Management
- Payment Transaction Oversight
- Insurance Claim Verification
- Detail-Oriented Data Input
- Crisis Management Readiness
- Insurance Billing Proficiency
- Front Desk Administration
- Strong Attention to Detail
- Proficient in Managing Multiple Tasks
Languages
English
Malay
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Clinic Assistant
Praise Family Clinic
02.2024 - Current
Clinic Assistant
Yang And Yap Clinic And Surgery
09.2020 - 02.2022
Patient Service Associate
Changi General Hospital
09.2018 - 05.2020
Cash Office Assistant
Robinsons & Co.
12.2017 - 02.2018
Banquet Server
Orchard Hotel Singapore
03.2015 - 07.2017
N/O Levels -
Bedok Town Secondary School
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