Irni Hernani Binte Swandi

(Full-time)

• Assisted call-in customers with questions and orders.
• Acted as first point of contact and set appointments for prospective customers.
• Assisted customers with signing up for store loyalty programs and provided details about key benefits.
• Operated POS system to handle monetary transactions such as sales, returns, and exchanges.
• Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
• Motivated, trained and disciplined employees to meet performance benchmarks.
• Maintained scheduling for main branch to keep shifts appropriately staffed.
• Managed maintenance of facility and grounds.

(Full-time)

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
• Answered customer telephone calls promptly and appropriately.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Updated customer accounts with add-on room charges, including minibar use and room service bills.
• Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
• Kept accounts in balance and ran daily reports to verify totals.

(Part-time)

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Provided pricing information to customers regarding specific products.
• Processed credit and debit card payments to complete purchasing experience.

(Internship)

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Developed relationships with guests to meet client needs and encourage repeat service.
• Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.

(Part-time)

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Processed credit and debit card payments to complete purchasing experience.

(Part-time)

• Greeted customers with smile and provided friendly, knowledgeable service.
• Sold admission, processed payments and issued tickets.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

(Part-time)

• Greeted customers with smile and provided friendly, knowledgeable service.
• Sold admission, processed payments and issued tickets.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor and/or manager.

(Internship)

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Entered customer data using OPERA Property Management System (PMS) by Oracle software and updated information whenever patrons changed rooms.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Prepared beverages and filled food orders for customers.
• Assisted with bartending duties during high-volume shifts.
• Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.

(Part-time)

• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
• Referred customers to various services by evaluating needs and providing recommendations.
• Provided pricing information to customers regarding specific products.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.