IRIS Thia
Summary
Reliable Seller in online selling, inventory management and complaint handling. My past years of working experiences plus my current 4 years background building and managing online FB store and marketing products to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints. I'm organized and an dependable candidate, and I can be a great team player. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Live Seller
My Own Facebook Page
06.2020 - Current
- Weekly Billed, Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Researched, monitored and analyzed market trends.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Provided exceptional after-sales support by promptly addressing inquiries or concerns from customers regarding their purchases or services rendered.
Executive Assistant
Schaffler Singapore Pte Ltd
08.2010 - 08.2012
- Processed travel expenses and reimbursements for executive team and senior management group.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Screened personal and business calls and directed to appropriate party.
- Coordinated events and worked on ad hoc projects.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Admin Customer Service Assistant
Olympus Singapore Pte Ltd
06.2006 - 03.2009
- Handling sales calls for all incoming & outgoing.
- Customer Service, Receiving of visitors , identifying customers needs.
- Handling hotel booking for guest.
- Responsible in daily paperwork, billing, update price list, filling, handle after sales/repair enquiries , send out sale leads / opportunity, data entry, mailing, logistic support, purchase corporate gifts and other ad hoc tasks.
- Organize Regional Olympus Yearly Agents Meeting in KL and SGP 2006-2007 (Team work)
- Organize Singapore Airshow 2008 @Changi Exhibition Centre (Team Work).
- Organize Event for product launch (Team work).
Receptionist Cum Admin Assistant
EURO Group Private Limited
06.2005 - 05.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory and other ad hoc admin task.
Receptionist Cum HR Assistant
UOB Kay Hian Private Limited
03.2003 - 03.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Help out in ad hoc HR admin work.
Receptionist
J M Sassoon And CO Pte Ltd
03.2000 - 02.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Other Ad Hoc Admin
Education
No Degree - Office Skill
ITE Clementi
Clementi11.1999
No Degree - N Level
Chai Chee Secondary School
Chai Chee11.1998
Skills
- Upselling strategies
- Promotions
- Sales Techniques
- Inventory Management
- Customer Engagement
Brisk walk, watching k dramas and listening to peace music.
I love these as it's a great way of distress. We all need to learn how to release our negative vibes and feel lighter.
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Live Seller
My Own Facebook Page
06.2020 - Current
Executive Assistant
Schaffler Singapore Pte Ltd
08.2010 - 08.2012
Admin Customer Service Assistant
Olympus Singapore Pte Ltd
06.2006 - 03.2009
Receptionist Cum Admin Assistant
EURO Group Private Limited
06.2005 - 05.2006
Receptionist Cum HR Assistant
UOB Kay Hian Private Limited
03.2003 - 03.2005
Receptionist
J M Sassoon And CO Pte Ltd
03.2000 - 02.2003
No Degree - Office Skill
ITE Clementi
No Degree - N Level
Chai Chee Secondary School
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