Irfi Danie
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Decathlon
07.2022 - 09.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong rapport with customers and created a positive impression of the business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Internship Student and Part Time
Junior Achievement
12.2019 - 04.2021
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Collaborated with team members on various initiatives, demonstrating strong interpersonal skills for group success.
- Handled various people ranging from Adults to children
Bartender
Garrisons
10.2020 - 03.2021
- Provided excellent customer service and building rapport
- Handling and managing of inventory
- Able to diffuse situations quickly and calmly
- A vast knowledge and understanding of alcoholic beverages
- Maintained impeccably clean, attractive, and well-stocked bar area.
Banquet Server
Marina Bay Sands Hotel
11.2018 - 01.2019
- Provided excellent customer service
- Confidence in dealing with a range of people
- Discretion when dealing with VIP
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Diploma - Human Resource Management
Kaplan Higher Education Institute
08.2022
Foundation Diploma -
Kaplan Higher Education Academy
12.2021
Higher Nitec - Events Management
ITE College East
Singapore04.2021
Skills
- Customer Relations
- Team Player
- Leadership
- Dedicated
- Customer focused
- Customer service
- Team collaboration
- Conflict resolution
- Attention to detail
- Attentive service
- Build rapport
- Teamwork and collaboration
Certification
- ITE Service Star Award (2020)
- EAGLES Award, ITE (2018)
- Merit Bursary Award (2018)
- Academic Achievement Award (2017)
- Merit Bursary Award (2015 - 2017)
Languages
English
Malay
Leadership Experience
- Football, Punggol Secondary
- Bridge Leader, ITE CE
Timeline
Retail Sales Associate
Decathlon
07.2022 - 09.2022
Bartender
Garrisons
10.2020 - 03.2021
Internship Student and Part Time
Junior Achievement
12.2019 - 04.2021
Banquet Server
Marina Bay Sands Hotel
11.2018 - 01.2019
- ITE Service Star Award (2020)
- EAGLES Award, ITE (2018)
- Merit Bursary Award (2018)
- Academic Achievement Award (2017)
- Merit Bursary Award (2015 - 2017)
Diploma - Human Resource Management
Kaplan Higher Education Institute
Foundation Diploma -
Kaplan Higher Education Academy
Higher Nitec - Events Management
ITE College East
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