Irfan Shah
Singapore
Summary
Proven Bartender with a track record of enhancing customer satisfaction and maximizing profits at Toma by the River. Skilled in crafting high-quality cocktails and delivering outstanding service, demonstrating strong multitasking and clear communication. Excelled in upselling and efficiently managing high-volume events, significantly improving guest experience through expertise and a team player attitude.
Overview
1
1
year of professional experience
Work History
Bartender
Toma by the River
01.2025 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bartender
BYD by 1826
12.2023 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened and closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
No Degree - Diploma In Integrated Events Management
04-2026
- BikeNow Apprenticeship Programme, BikeNow, completed April 2022
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Cleanliness and hygiene
Timeline
Bartender - Toma by the River
01.2025 - Current
Bartender - BYD by 1826
12.2023 - 12.2024
Republic Polytechnic - No Degree, Diploma In Integrated Events Management
Similar Profiles
Hien BuiHien Bui
Billing Assistant at Thoener and TomaBilling Assistant at Thoener and Toma
Paul FerrandPaul Ferrand
INTERIM ELECTRICIEN at Aprojob , Toma interim, Athéna IntérimINTERIM ELECTRICIEN at Aprojob , Toma interim, Athéna Intérim
Dr. Omar Al-HindiDr. Omar Al-Hindi
Intern Dentist at Toma Ciorba ClinicIntern Dentist at Toma Ciorba Clinic