IRFANAH FATHIMA BINTE ABDUL RAHABU

High-impact retail and sales leader with a proven trajectory from hands-on operations to strategic leadership, consistently delivering record-breaking results. Known for driving multi-million-dollar revenue growth, building elite teams, and executing innovative, customer-centric strategies that elevate market presence. Ready to scale my expertise to a larger, more complex stage, bringing visionary leadership, operational mastery, and an unrelenting drive for growth to an organization with bold ambitions.

Proven retail and sales leader with a track record of rising from frontline sales to store management. Skilled in driving revenue growth, building high-performing teams, and creating customer-first experiences that boost loyalty and repeat business

• Increased sales by 25% by promoting online payment adoption and implementing customer-focused strategies.
• Progressed from Sales Assistant to Retail Manager within the same company, showcasing leadership, dedication, and operational excellence.
• Built and mentored high-performing teams, improving productivity, service quality, and employee retention.
• Streamlined payroll and operational processes, ensuring accuracy, compliance, and efficiency.
• Implemented customer loyalty programs, increasing repeat business and enhancing customer satisfaction.
• Successfully trained and onboarded new employees, reducing errors and improving service delivery.
• Led volunteer and leadership initiatives, including mentoring students and chairing media projects, demonstrating strong interpersonal and organizational skills.

• Volunteer Experience & Leadership
• Apex Mentor – Mentored Primary 4 & 6 students, fostering learning and personal development.
• Active Volunteer, Ain Society – Provided tutoring to low-income students, supporting academic growth and confidence.
• Chairperson, Media Club – Led peers and juniors to organize presentations and publish school newsletters, developing leadership and project management skills.