Irfan Fitri
Summary
Proactive Student Care Assistant with experience in effective classroom management, fostering student engagement through hands-on activities, and developing tailored lesson plans. Skilled in critical thinking, data entry, and customer service, with strong organizational and problem-solving abilities. Bringing dedication to improving student outcomes and enhancing learning environments.
Qualified Individual with background in providing compassionate care to individuals with varying needs. Successfully supported daily living activities and emotional well-being through personalized care plans. Demonstrated effective communication and empathy to enhance patient comfort and trust.
Overview
7
7
years of professional experience
Work History
Student Care Assistant
EDUFIRST PTE LTD
10.2024 - Current
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Fostered student curiosity and interest through creative hands-on activities.
- Created and developed lesson plans to meet students' academic needs.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Operation & Assistant Officer
Virgin Active Singapore
04.2023 - 08.2024
- Managed daily tasks for improved productivity, prioritizing and completing assignments on time.
- Organized and maintained confidential files, safeguarding sensitive information and promoting privacy.
- Facilitated seamless coordination between management teams during project implementation phases.
- Collaborated with team members to achieve shared goals, fostering a positive work atmosphere.
Crew Member Team Leader
Boost Juice Bar Pte Ltd
06.2019 - 09.2022
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
- Implemented innovative promotional strategies to attract new customers while retaining existing clientele.
Salesperson (Co-Worker)
IKEA Tampines
02.2018 - 05.2020
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Met existing customers to review current services and expand sales opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
No Degree - Higher Nitec in Precision Engineering
ITE College Central
Ang Mo Kio03-2019
No Degree - Nitec In Aerospace Machining Technology
ITE College Central
Ang Mo Kio02-2018
Skills
- Critical Thinking
- Classroom Management
- Motivating students
- Microsoft Teams
- Microsoft PowerApps
- Microsoft Forms
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Active Listening
- Problem-solving abilities
- Customer Service
- Customer Relations
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Student Care Assistant
EDUFIRST PTE LTD
10.2024 - Current
Operation & Assistant Officer
Virgin Active Singapore
04.2023 - 08.2024
Crew Member Team Leader
Boost Juice Bar Pte Ltd
06.2019 - 09.2022
Salesperson (Co-Worker)
IKEA Tampines
02.2018 - 05.2020
No Degree - Higher Nitec in Precision Engineering
ITE College Central
No Degree - Nitec In Aerospace Machining Technology
ITE College Central
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