Irfan Rafsanjani
Singapore
Summary
Dynamic Senior Bartender at Mogambo Bar & Restaurant, renowned for crafting innovative cocktails and delivering exceptional customer service. Expert in inventory management and conflict resolution, I consistently enhanced guest satisfaction and loyalty through creative beverage pairings and engaging interactions. Proven ability to train staff and maintain high cleanliness standards in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Senior Bartender
Mogambo Bar & Restaurant
02.2025 - Current
- Crafted signature cocktails using fresh ingredients and innovative techniques.
- Managed bar inventory, ensuring optimal stock levels and freshness of supplies.
- Provided exceptional customer service, creating a welcoming atmosphere for guests.
- Trained junior bartenders on drink preparation and proper service protocols.
- Handled cash transactions accurately while maintaining a balanced register.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Restocked beer and liquor regularly and after special events.
- Rotated stock items according to expiration dates to minimize waste or spoilage.
- Performed daily opening and closing duties including setting up bar area and cleaning work stations.
- Poured, mixed and blended pre-mixes for expected daily cocktail needs.
- Ensured compliance with health safety regulations in accordance with local liquor laws.
- Demonstrated knowledge of wines, beers and cocktails by suggesting pairings and recommending products.
- Monitored liquor consumption closely and enforced responsible drinking guidelines among guests.
- Created signature beverages to increase revenue and patron loyalty.
- Conducted regular inventories of alcohol and mixers to maintain adequate supply levels at all times.
- Created a positive atmosphere for customers by engaging them in conversation and providing knowledgeable recommendations.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Developed creative cocktail recipes for special events and seasonal menus.
- Ordered all beer, wine, spirits and other beverages as needed based on forecasted sales volumes.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Bartender
Tipsy Collective
06.2023 - 12.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, setting up for incoming shift and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Completed requisitions to maintain required stock par levels.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Stocked service bar to prepare for operation.
Operations Executive
Prestige Ocean Pte Ltd
07.2022 - 05.2023
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands.
- Received incoming calls and messages and addressed or triaged phone requests.
- Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Defined strategic goals and worked with teams, departments, technology and processes to align systems to targets.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets.
Infantry Technician Specialist, Maintenance Specialist
Singapore Armed Forces
04.2018 - 04.2020
- Unit: 5th Singapore, Regiment (5 SIR) & 9th Army Maintenance Brigade(9AMB)
- Rank: 3rd Sergeant (3SG), Appointments
- Technician for 5th Singapore Infantry Regiment Forward Maintenance Section
- Specialist Technician for 5th Singapore Infantry Regiment Forward Maintenance Section
- Platoon Sergeant for 5th Singapore Infantry Regiment Forward Maintenance Platoon
- Briefed on readiness, equipment status and enemy locations on hourly basis to enable sound decision making.
- Achieved 80% on physical fitness evaluations and agility testing.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Supervised logistical functions supporting battalion of Army Reserve Soldiers.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Directed logistical training procedures in accordance with military regulations.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on basis.
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Instructed personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
- Trained teams on emergency situation preparedness and in tactical planning, equipment maintenance and weapon use.
Internship Student
CNC
04.2016 - 04.2018
- Create and use interactive web technology for customers, including design firms, advertising agencies, production companies, interactive developers, museums and galleries, government bodies, PR and marketing firms, financial and healthcare companies.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Imaged and prepared new computers for integration into company networks and systems.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Executed technology implementation projects, minimizing downtimes and business disruptions.
- Maintained electronic record integrity by verifying implementation of internal quality standards and external regulations.
- Maintained accurate records of communications, remedial actions and installation activities.
- Managed data transfers between systems and storage mediums.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Devised solutions to operations issues related to system and Software, working closely via phone, email, live chat and web teleconference.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
- Uploaded new software, rolled out updates and applied patches to servers upon release to thwart threats from penetrating networks.
Graphic Designer & Marketing
Crescendas Group Singapore
10.2015 - 03.2016
- Designing collateral for following brands:
- Arena Country Club
- Aqueen Hotel Lavender
- Aqueen Hotel Jalan Besar
- Aqueen Hotel Balestier
- Aqueen Hotel Paya Lebar
- Aqueen Hotel Joo Chiat
- Canareef Resort, Maldives
- Petite Menu Restaurant
- Ah Kong Den Café
- Created digital image files for use in digital and traditional printing methods.
- Food Presentation for photo shoot of Café Menu boards and leaflet.
- Met with customers to present mockups and collect information for adjustments.
- Photo shoot for Hotel Rooms, Hotel Lobby, Hotel Facade.
- Managing Hotel, Restaurant and Café's social media pages.
- Marketing Hotel, Restaurants and Café's promotions.
- Room Promotions.
- Conceptualizing on future promotions for marketing brands.
- Photo shoot for company's property facades around Singapore for updating company's website.
- Draft on company's website (revamping).
Education
Institute of Technical Education, College West
Singapore04.2018
Skills
- Customer service
- Cleanliness standards
- Cocktail preparation
- Inventory management
- Conflict resolution
- Beverage pairing
- Communication skills
- Bar equipment maintenance
- Upselling strategies
- Professional appearance
- Bar service preparation
- Beverage supply orders
- Beverage preparation
- Patience and tolerance
- Suggestive selling
- Outstanding customer service
- Bar restocking
- Ordering bar supplies
Personal Information
- Date of Birth: 7 June 1997
- Nationality: Singaporean
Languages
- English
- Indonesian
- Malay
- Chinese (Simplified)
- Thai
Languages
English
First Language
Malay
Proficient (C2)
C2
Thai
Intermediate (B1)
B1
Timeline
Senior Bartender
Mogambo Bar & Restaurant
02.2025 - Current
Bartender
Tipsy Collective
06.2023 - 12.2024
Operations Executive
Prestige Ocean Pte Ltd
07.2022 - 05.2023
Infantry Technician Specialist, Maintenance Specialist
Singapore Armed Forces
04.2018 - 04.2020
Internship Student
CNC
04.2016 - 04.2018
Graphic Designer & Marketing
Crescendas Group Singapore
10.2015 - 03.2016
Institute of Technical Education, College West
Similar Profiles
Natasha WeeNatasha Wee
Bartender at MogamboBartender at Mogambo
Francisco CuevasFrancisco Cuevas
Senior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of WhitestoneSenior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of Whitestone
Elan BondiElan Bondi
Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.
Goolnora ArslanovaGoolnora Arslanova
KYC Analyst at Crédit Agricole CIBKYC Analyst at Crédit Agricole CIB
Eugene TeeEugene Tee
Business Sales and Service Manager at Standard Chartered BankBusiness Sales and Service Manager at Standard Chartered Bank