Irfan Rafsanjani
Singapore
Summary
Dynamic Senior Bartender at Mogambo Bar & Restaurant, renowned for crafting innovative cocktails and delivering exceptional customer service. Expert in inventory management and conflict resolution, I consistently enhanced guest satisfaction and loyalty through creative beverage pairings and engaging interactions. Proven ability to train staff and maintain high cleanliness standards in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Senior Bartender
Mogambo Bar & Restaurant
02.2025 - Current
- Crafted signature cocktails using fresh ingredients and innovative techniques.
- Managed bar inventory, ensuring optimal stock levels and freshness of supplies.
- Provided exceptional customer service, creating a welcoming atmosphere for guests.
- Trained junior bartenders on drink preparation and proper service protocols.
- Handled cash transactions accurately while maintaining a balanced register.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Restocked beer and liquor regularly and after special events.
- Rotated stock items according to expiration dates to minimize waste or spoilage.
- Performed daily opening and closing duties including setting up bar area and cleaning work stations.
- Poured, mixed and blended pre-mixes for expected daily cocktail needs.
- Ensured compliance with health safety regulations in accordance with local liquor laws.
- Demonstrated knowledge of wines, beers and cocktails by suggesting pairings and recommending products.
- Monitored liquor consumption closely and enforced responsible drinking guidelines among guests.
- Created signature beverages to increase revenue and patron loyalty.
- Conducted regular inventories of alcohol and mixers to maintain adequate supply levels at all times.
- Created a positive atmosphere for customers by engaging them in conversation and providing knowledgeable recommendations.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Developed creative cocktail recipes for special events and seasonal menus.
- Ordered all beer, wine, spirits and other beverages as needed based on forecasted sales volumes.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Bartender
Tipsy Collective
06.2023 - 12.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, setting up for incoming shift and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Completed requisitions to maintain required stock par levels.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Stocked service bar to prepare for operation.
Operations Executive
Prestige Ocean Pte Ltd
07.2022 - 05.2023
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands.
- Received incoming calls and messages and addressed or triaged phone requests.
- Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Defined strategic goals and worked with teams, departments, technology and processes to align systems to targets.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets.
Infantry Technician Specialist, Maintenance Specialist
Singapore Armed Forces
04.2018 - 04.2020
- Unit: 5th Singapore, Regiment (5 SIR) & 9th Army Maintenance Brigade(9AMB)
- Rank: 3rd Sergeant (3SG), Appointments
- Technician for 5th Singapore Infantry Regiment Forward Maintenance Section
- Specialist Technician for 5th Singapore Infantry Regiment Forward Maintenance Section
- Platoon Sergeant for 5th Singapore Infantry Regiment Forward Maintenance Platoon
- Briefed on readiness, equipment status and enemy locations on hourly basis to enable sound decision making.
- Achieved 80% on physical fitness evaluations and agility testing.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Supervised logistical functions supporting battalion of Army Reserve Soldiers.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Directed logistical training procedures in accordance with military regulations.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on basis.
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Instructed personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
- Trained teams on emergency situation preparedness and in tactical planning, equipment maintenance and weapon use.
Internship Student
CNC
04.2016 - 04.2018
- Create and use interactive web technology for customers, including design firms, advertising agencies, production companies, interactive developers, museums and galleries, government bodies, PR and marketing firms, financial and healthcare companies.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Imaged and prepared new computers for integration into company networks and systems.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Executed technology implementation projects, minimizing downtimes and business disruptions.
- Maintained electronic record integrity by verifying implementation of internal quality standards and external regulations.
- Maintained accurate records of communications, remedial actions and installation activities.
- Managed data transfers between systems and storage mediums.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Devised solutions to operations issues related to system and Software, working closely via phone, email, live chat and web teleconference.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
- Uploaded new software, rolled out updates and applied patches to servers upon release to thwart threats from penetrating networks.
Graphic Designer & Marketing
Crescendas Group Singapore
10.2015 - 03.2016
- Designing collateral for following brands:
- Arena Country Club
- Aqueen Hotel Lavender
- Aqueen Hotel Jalan Besar
- Aqueen Hotel Balestier
- Aqueen Hotel Paya Lebar
- Aqueen Hotel Joo Chiat
- Canareef Resort, Maldives
- Petite Menu Restaurant
- Ah Kong Den Café
- Created digital image files for use in digital and traditional printing methods.
- Food Presentation for photo shoot of Café Menu boards and leaflet.
- Met with customers to present mockups and collect information for adjustments.
- Photo shoot for Hotel Rooms, Hotel Lobby, Hotel Facade.
- Managing Hotel, Restaurant and Café's social media pages.
- Marketing Hotel, Restaurants and Café's promotions.
- Room Promotions.
- Conceptualizing on future promotions for marketing brands.
- Photo shoot for company's property facades around Singapore for updating company's website.
- Draft on company's website (revamping).
Education
Institute of Technical Education, College West
Singapore04.2018
Skills
- Customer service
- Cleanliness standards
- Cocktail preparation
- Inventory management
- Conflict resolution
- Beverage pairing
- Communication skills
- Bar equipment maintenance
- Upselling strategies
- Professional appearance
- Bar service preparation
- Beverage supply orders
- Beverage preparation
- Patience and tolerance
- Suggestive selling
- Outstanding customer service
- Bar restocking
- Ordering bar supplies
Personal Information
- Date of Birth: 7 June 1997
- Nationality: Singaporean
Languages
- English
- Indonesian
- Malay
- Chinese (Simplified)
- Thai
Languages
English
First Language
Malay
Proficient (C2)
C2
Thai
Intermediate (B1)
B1
Timeline
Senior Bartender
Mogambo Bar & Restaurant
02.2025 - Current
Bartender
Tipsy Collective
06.2023 - 12.2024
Operations Executive
Prestige Ocean Pte Ltd
07.2022 - 05.2023
Infantry Technician Specialist, Maintenance Specialist
Singapore Armed Forces
04.2018 - 04.2020
Internship Student
CNC
04.2016 - 04.2018
Graphic Designer & Marketing
Crescendas Group Singapore
10.2015 - 03.2016
Institute of Technical Education, College West
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