Irfan Bin Hassan
Brisbane
Summary
Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.
Overview
5
5
years of professional experience
Work History
Travel Consultant
Haji Abdul Alireza travel agency
11.2015 - 11.2020
- Collected payment for transportation and accommodations from customers.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds, and providing accurate travel documentation.
- Participated in trade shows and networking events to promote company services.
- Developed personalized travel itineraries based on clients' preferences and budget.
- Conducted destination research to offer clients insightful travel advice and recommendations.
- Managed financial transactions related to travel bookings, including invoicing and payments.
- Helped clients achieve lowest fairs fares and minimize risks of penalties.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
Education
High School Diploma -
Frobles High School
Hyderabad 01-2015
Skills
- Travel booking
- Customer service
- Payment processing
- Itinerary planning
- Destination research
- Travel documentation
- Customer relationship management
- Vendor negotiation
- Market analysis
- Communication skills
- Time management
- Networking strategies
- Problem solving
- Sales skills
- Travel industry expertise
- Accommodations booking
- Global travel experience
- Relationship management
- Mentoring and training
- Company guidelines and procedures
- High volume environments
- Overseas tours
- International reservations
- Travel arrangements
- Regulations and compliance
- Travel package planning
- Marketing and promotion
- Itineraries
- Tour guiding experience
- GDS expertise
- Advanced itinerary planning
- Strong communication skills
- Special needs travelers
- Global destinations
- Travel packages
- Destination knowledge
- Client consultations
- Air travel coordination
- Package sales
- Itinerary development
- Client relationship building
- Ground transportation planning
- Logistics support
Timeline
Travel Consultant
Haji Abdul Alireza travel agency
11.2015 - 11.2020
High School Diploma -
Frobles High School