Irene Teo
Singapore
Summary
Driven and dedicated HR professional bringing 25 years of experience in human resources leadership and organizational development. Persuasive communicator and decisive team manager. Demonstrated strong business acumen with in-depth knowledge of regional HR talent acquisition, advance knowledge of employment law, employee relations, compensation and benefits, employment life cycle as well as facilities management. Adept at developing and building strategic alliances with organizational leaders to support key business initiatives, and maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.
Overview
30
30
years of professional experience
Work History
Senior Regional Director, HR & Facilities Mgmt
CENGAGE LEARNING ASIA PTE LTD
03.2010 - Current
- Heading the Human Resources and Facilities Management for Asia
- Matrix Reporting to VP, Finance & Operations of Asia and VP, Employee Services of Global.
- Overseeing full spectrum of HR including but not limited to talent acquisition, employee life cycle, compensation and rewards, employee engagement, performance management, employee relations etc.
- Collaborated effectively with senior leadership in strategic planning efforts related to workforce needs based on organizational objectives.
- Maintained accurate records of personnel data in accordance with local regulations to ensure compliance at all times.
- Oversaw labor relations, maintaining compliance with relevant laws and regulations while working closely with respective country heads
- Established effective communication channels between HR and other departments, fostering collaboration and improving overall organizational effectiveness.
- Managed annual performance review process, facilitating open communication between employees and managers to encourage continuous improvement.
- Maintained human resources regulatory compliance with local laws.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Structured compensation and benefits according to market conditions and budget demands.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Fostered positive work environment through comprehensive employee relations program.
- Liaised between multiple business divisions to improve communications.
Manager, Human Resources
KEPPEL TELECOMMUNICATIONS & TRANSPORTATION LTD
05.1999 - 03.2010
- Heading the Human Resources Department of the logistics arm, Keppel Logistics Pte Ltd, of KT&T
- Matrix reporting to the CEO of Keppel Logistics and Senior Group HR Manager of Keppel T&T
- Fully responsible for the Singapore and Malaysia operations which involves all aspects of the HRM and HRD functions
- Provide advisory role and work closely with Business Units head in the regions
- Assist CEO in resource planning for new overseas market
- Formulate and implement the HR policies and procedures for Singapore and Malaysia offices
- Design and implement compensation packages that are attractive and competitive to retain employees;
- Recruitment & Selection of all levels of staff, including overseas recruitment;
- Promote and encourage open communication channels between management, union and employees;
- Oversee the Compensation and Benefits function;
- Industrial Relations
- Oversee company-wide events to foster teamwork and enhance overall morale
- Manpower Planning and yearly budget
- Training & Development, developed comprehensive yearly training programs for continuous employee skill development and to ensure the continuity of the PD System
- Performance & Reward Management
- Oversee the HRIS function
- Established partnerships with local colleges for access to highly skilled candidates for internships and entry-level positions.
Human Resource/ Administration Executive
HUTCHISON INTRAPAGE PTE LTD
10.1996 - 05.1999
- As a member of the pioneer team, assist the Assistant Manager of Human Resource in the initial set-up of the Human Resource and Administration department
- Involves in all aspects of the Human Resource and Administration functions as follows :
- Recruitment of selection of non-executive staff
- Payroll computation and administration
- Performance appraisal administration
- Staff training administration
- Release and clearance for resigned staff
- Formulate and implement the Human Resource/ Administrative benefits, policies and procedures
- Member of the HR Committee and the Staff Recreational Committee
- Management of office services and facilities, purchasing of office equipment, renovation, lease agreement etc.
- Supervisory duties of overseeing a Human Resource/ Admin Officer, Assistant Human Resource/ Admin Assistant, Receptionist , Dispatch Rider and 2 Office Cleaners
- Involve in projects as and when being assigned.
Personnel & Admin Officer
TAI WEE COMPANY PTE LTD
04.1994 - 10.1996
- Involves in all aspects of the personnel and administration functions as follows :
- Recruitment and selection
- Formulate company policies and guidelines
- Staff welfare and benefits
- Performance appraisal administration
- Staff training administration
- Leave Administration
- Release and clearance for resigned staff
- Management of office services and facilities; purchasing of office equipment; stationery and grocery control etc.
- Provide secretariat support to Chairman and Managing Director
- Supervisory duties of overseeing a Receptionist, 3 drivers and one cleaner
- Involve in projects as and when being assigned
Education
Graduate Diploma in Personnel Management (GDPM) -
Singapore Institute of Management
Bachelor of Business Administration (Pass with Merit) - Human Resource Management
National University of Singapore
Cambridge `A' Levels Certificate -
St. Andrew’s Junior College
Cambridge `O' Levels Certificate -
Jin Tai Secondary School
Skills
- Talent Acquisition & Onboarding
- Policy & Strategy Development
- Employment Life Cycle
- People & Culture Management
- Strong Business Acumen
- Stakeholder Management
- Compensation & Benefits
- Performance Management
- Cross-Cultural Collaboration
- Project Management
Accomplishments
- Successfully developed Employee Handbooks for Cengage Learning Asia regional offices which include China, Hong Kong, Taiwan, Korea, Philippines, Malaysia, Indonesia, Thailand and Vietnam
- Lead and spearhead the Pandemic Response Plan throughout Asia territories during Covid
- Successfully implemented hybrid work model for all offices in Asia
- Lead the planning and organizing of the Asia Sales Meeting and Asia Managers' .Meeting in several Asia locations
- Head the Staff Party committee and successfully organized several annual theme dinner and parties
- Successfully relocate 11 Asia offices - including overseeing turn-key fit-out projects throughout Asia
- Successfully implemented the result-based performance management and reward system for all levels
- Successfully concluded 2 Collective Agreements with the unions
- Successfully implemented SPUR training program resulted in savings of almost $100K and granted a SPUR-Job Credit of $60K by WDA
- Successfully roll-out overseas exchange programs among regions
- Alignment of HR policies and procedures with the Group level
- Successful implementation of HRIS, on e-Leave, e-Claim and e-Training system
- Handle major recruitment projects for major new operations set-up, including overseas recruitment
- Attainment of the Singapore Health Award and Workplace Health Promotion Grant for consecutive 5 years
- Set-up of HR functions in the Malaysia subsidiary
Languages
English, Mandarin, Hokkein
References
Furnished upon request
Timeline
Senior Regional Director, HR & Facilities Mgmt
CENGAGE LEARNING ASIA PTE LTD
03.2010 - Current
Manager, Human Resources
KEPPEL TELECOMMUNICATIONS & TRANSPORTATION LTD
05.1999 - 03.2010
Human Resource/ Administration Executive
HUTCHISON INTRAPAGE PTE LTD
10.1996 - 05.1999
Personnel & Admin Officer
TAI WEE COMPANY PTE LTD
04.1994 - 10.1996
Graduate Diploma in Personnel Management (GDPM) -
Singapore Institute of Management
Bachelor of Business Administration (Pass with Merit) - Human Resource Management
National University of Singapore
Cambridge `A' Levels Certificate -
St. Andrew’s Junior College
Cambridge `O' Levels Certificate -
Jin Tai Secondary School
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