Irene Liew Yen Wun
Sales Service Associate
Summary
Dynamic professional with extensive experience in customer engagement and service excellence, leveraging strong communication skills to cultivate lasting client relationships and drive sales growth. Proven ability to identify and resolve challenges, consistently ensuring high levels of customer satisfaction. Committed to delivering exceptional service that exceeds client expectations, contributing to overall business success. A results-oriented approach combined with a passion for enhancing the customer experience lays the foundation for sustained organizational impact.
Overview
11
11
years of professional experience
5
5
Languages
Work History
Sales Service Associate (Supervisor)
DA PAOLO GROUP PTE LTD
12.2025 - Current
- Running store as an Incharge, make sure everything run smoothly.
- 9 years experience in F&B (Barista, Supervisor)
- Training new employee and doing assessment for them.
- Created new SOP to improve current defection and improving speed of operation.
- Able to work in multitasking and stressful environment.
- Fast learner and willing to adopt new knowledge and desire more courses to increase skill and knowledge.
- Handling customer complain and request to make sure customer satisfied with our service and provide service recovery.
- Providing a courteous, professional and friendly environment for employees and customers.
- Making sure the appropriate number of employees are scheduled for the tasks needed to be completed, approving time sheets.
- Able to build professional relationships with customers to increase sales.
- Maintained a clean and professional appearance and dining area for guest satisfaction.
- Last Drawn Salary : SGD3,300
Business Development Executive
CLEANTRIC SOLUTIONS PTE LTD
05.2023 - 11.2024
- Able to research, prospect, and build a pipeline of qualified leads in Singapore (Media
- Creative, Public Relations, Influencer Marketing and Marketing Agencies, as well as direct brands)
- Drive awareness about the platform's offerings and services to potential clients by pitching to a range of prospects on creative solutions for influencer marketing
- Build and maintain relationships with both new and existing clients
- Meet personal/team's sales target on a quarterly basis
- Reports to Sales Lead in Singapore
- Last Drawn Salary : SGD3,600
Operation Executive
CLEANTRIC SOLUTIONS PTE LTD
06.2022 - 04.2023
- Develop and implement operational policies and procedures to improve efficiency and productivity.
- Monitor and analyze operational processes to identify areas for improvement.
- Coordinate with different departments to ensure seamless communication and collaboration.
- Manage day-to-day operational activities, such as inventory management, logistics, and supply chain operations.
- Supervise a team of operational staff, providing guidance and support as needed.
- Oversee the implementation of new systems or technologies to streamline operations.
- Conduct regular performance reviews to assess the effectiveness of operational strategies.
- Ensure compliance with regulatory standards and company policies.
- Analyze data and generate reports to track key performance indicators.
- Identify risks and develop contingency plans to mitigate potential disruptions.
- Last Drawn Salary : SGD3,200
Supervisor
BOTANY ROBERTSON QUAY
01.2022 - 05.2022
- Maintain basic knowledge of food and drinks menu.
- Ensure that the work areas are always clean and that the cleaning schedule is adhered to.
- Ensure that the mise-en-place is completed prior to service and continually replenished.
- Ensure that the chef's table is set up and the coffee area maintained.
- Ensure trays are carried and food delivered to guests in a timely and efficient manner.
- Assist with setting and clearing tables for various meal period.
- Assist shift manager in planning and organizing special events.
- Escalate customers' feedback to the manager on duty.
- Follow proper hygiene practices in accordance with food & beverage safety and hygiene standards.
- Ensure that F&B control procedures are adhered to and that all food and beverage are issued with proper chits of charging.
- Receiving and checking of inventory of goods and supplies.
Sales Service Associate (Supervisor)
DA PAOLO GROUP PTE LTD
04.2019 - 12.2021
- Running store as an Incharge, make sure everything run smoothly.
- 5 years experience in F&B (Barista, Supervisor)
- Training new employee and doing assessment for them.
- Created new SOP to improve current defection and improving speed of operation.
- Able to work in multitasking and stressful environment.
- Fast learner and willing to adopt new knowledge and desire more courses to increase skill and knowledge.
- Handling customer complain and request to make sure customer satisfied with our service and provide service recovery.
- Providing a courteous, professional and friendly environment for employees and customers.
- Making sure the appropriate number of employees are scheduled for the tasks needed to be completed, approving time sheets.
- Able to build professional relationships with customers to increase sales.
- Maintained a clean and professional appearance and dining area for guest satisfaction.
- Last Drawn Salary : SGD3,050
Service crew/ Barista
ALT PIZZA/ ARTISAN BOULENGERIE CO.
06.2015 - 12.2017
- Responsible for excellent customer.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Recommended products based on solid understanding of individual customer needs and preferences
- Last Drawn Salary : SGD1,600
Education
Bachelor of Business Administration - Finance
Universiti Tun Abdul Razak
09.2013
Skills
Friendly customer service, customer oriented, friendly barista with 3 years experience serving hot and cold
Milk & Latte Art
Beverage in a fast-paced working environment Passionate about providing customers
Attention to details
With the perfect cafe experience
Teamwork
Multitasking
Mircrosoft Office
Planning Schedule
Serving
Barista Experience
Restaurant experience
Customer service
Restaurant management
Time management
Cash Handling
Section name
- Expected Salary : SGD 3,400
- Availability : Anytime
Timeline
Sales Service Associate (Supervisor)
DA PAOLO GROUP PTE LTD
12.2025 - Current
Business Development Executive
CLEANTRIC SOLUTIONS PTE LTD
05.2023 - 11.2024
Operation Executive
CLEANTRIC SOLUTIONS PTE LTD
06.2022 - 04.2023
Supervisor
BOTANY ROBERTSON QUAY
01.2022 - 05.2022
Sales Service Associate (Supervisor)
DA PAOLO GROUP PTE LTD
04.2019 - 12.2021
Service crew/ Barista
ALT PIZZA/ ARTISAN BOULENGERIE CO.
06.2015 - 12.2017
Bachelor of Business Administration - Finance
Universiti Tun Abdul Razak