Irene Hou
Summary
Proactive Technical Lead Engineer and Network Engineer with extensive experience in technical troubleshooting, network design, and mentoring junior engineers. Skilled in optimizing system performance, conducting risk assessments, and collaborating with product managers. Bringing a strong analytical mindset and deep domain expertise to advance team productivity and overall project success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Lead Engineer
Telstra Singapore
10.2017 - Current
- Resolved complex technical issues quickly and effectively by applying strong analytical skills and deep domain expertise.
- Championed process improvements that led to increased efficiency, reduced overheads, and better overall customer experiences.
- Enhanced team productivity by providing technical guidance and mentoring to junior engineers.
- Ensured optimal system performance by conducting thorough testing, debugging, and optimization of software applications.
- Conducted comprehensive risk assessments for projects to identify potential bottlenecks or challenges, mitigating any negative impact on deliverables.
- Collaborated with product managers to define clear requirements and specifications for new features, ensuring alignment with business needs.
Network Engineer
Telstra Singapore
09.2010 - 10.2017
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Trained junior engineers on industry best practices, fostering a collaborative team environment that prioritized knowledge sharing.
- Developed comprehensive documentation for network design, configuration standards, and operational procedures.
Education
Dipoloma of Computer Networks
Singapore Polytechnic
Skills
- Network Engineering
- Technical troubleshooting, consulting and support
- Hardware troubleshooting
- Problem-Solving
- System updates
- Technical Documentation
Certification
- Cisco Certified Network Expert (CCIE) - Data Center
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Technical Lead Engineer
Telstra Singapore
10.2017 - Current
Network Engineer
Telstra Singapore
09.2010 - 10.2017
Dipoloma of Computer Networks
Singapore Polytechnic
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