Ira Cheong
Summary
Dynamic professional with a proven track record in customer engagement and brand awareness, notably at Shake Shack. Skilled in fostering positive customer experiences and enhancing brand recognition through effective communication and team leadership. Demonstrated adaptability and a commitment to excellence, significantly improving customer satisfaction and brand loyalty.
Overview
4
4
years of professional experience
Work History
Cafe Server
Kyushu Pancake Cafe
11.2018 - 12.2018
- Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
Crew Member
Shake Shack
01.2020 - 04.2020
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Safe Entry Ambassador
Safe Entry
10.2020 - 10.2020
- Greeted customers and clients to create welcoming atmosphere.
Crew Member
Shake Shack
11.2020 - 08.2021
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Brand Ambassador
Atome
04.2022 - 06.2022
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Education
Diploma In Business - International Business
Singapore Institute of Management
07.2022
GCSE O-Level - O-Level
St Andrews Secondary School
12.2019
Skills
- Customer Service
- Effective communicator
- Exceptional communication
- Customer Engagement
- Adaptable Personality
- Team Leadership Qualities
- Brand Awareness
Timeline
Brand Ambassador
Atome
04.2022 - 06.2022
Crew Member
Shake Shack
11.2020 - 08.2021
Safe Entry Ambassador
Safe Entry
10.2020 - 10.2020
Crew Member
Shake Shack
01.2020 - 04.2020
Cafe Server
Kyushu Pancake Cafe
11.2018 - 12.2018
Diploma In Business - International Business
Singapore Institute of Management
GCSE O-Level - O-Level
St Andrews Secondary School
Similar Profiles
Cali BoucherCali Boucher
Breakfast Server at Good Yolk Pancake & CafeBreakfast Server at Good Yolk Pancake & Cafe
Jacob GervaseJacob Gervase
Head Bus Boy at Pancake CafeHead Bus Boy at Pancake Cafe
Erik LarsonErik Larson
Manager at Pancake CafeManager at Pancake Cafe