MUHAMMAD IQBAL BIN JAFFAR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-focused professional with successful 9 year career in hospitality sector. Dynamic successful applying management and trainer in busy business environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager in Training
Seafront Support Company
11.2022 - Current
- Streamlined operations by implementing efficient workflow processes and procedures.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Implemented safety protocols to maintain a secure work environment for employees.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Coordinated with General Manager in different operational issues and promotional activities.
- Introduced new methods, practices, and systems to reduce turnaround time.
Operations Executive
SEAFRONT SUPPORT COMPANY
10.2021 - 10.2022
- Primarily is to handle day-to-day operations in port
- At present now, we supply PSA with approximately 108 drivers, and 10 forklifts operators
- Conducting counselling sessions with drivers/operators
- Maintaining the overall conduct of drivers and operators
- Conducting checks and attending to drivers/operators needs so as to have a smooth operation
- Liaising with terminal to provide a seamless operation daily
- Making sure operators gives the maximum output during work.
Operations Foreman
SEAFRONT SUPPORT COMPANY
10.2020 - 10.2021
- Primarily is to handle day-to-day operations in port
- Deploying of incoming drivers for 2 shifts
- Assisting drivers during their 12-hour shifts in port
- I am responsible for being the point of contact for my drivers/operators
- Co-ordinating vehicle allocations for drivers/operators
- To liaise with control center when problems arise
- Conducting Daily ground inspections to ensure drivers/operators operate in a safe and timely manner
- Safely ferrying drivers from dormitories and to work site.
Prime Mover Driver
SEAFRONT SUPPORT COMPANY
05.2018 - 09.2020
- Operate prime mover vehicles within Pasir Panjang Port terminals
- Transport containers safely and efficiently within the terminal during my 12-hours shift
- Ensure prime mover is in good working condition, and to send for servicing when needed
- I had no safety infringements or coming to work late when I was a prime mover driver.
Supervisor
BURBERRY (SINGAPORE) DISTRIBUTION COMPANY PTE LTD
10.2015 - 10.2017
- I was assigned to take charge of the ladies’ department where I lead a team to manage the stock inventory, visual merchandising and client data
- I ensure that the department meets the targets and the expectations of the management in line with the company policy and regional standards
- This demands my focus and concentration to develop my team and appraise them for career advancement
- Complete store opening and closing procedures
- This includes the daily reports, and the management of tills, cash and banking
- To maintain the highest standards of housekeeping and retail standards within the store, back office and reserve areas
- Complete the Weekly Store report
- Planning, completion and analysis of store stock takes
- To understand and effectively use all stock management systems, along with paperwork required
- Achievement of Store Sales Budget
- Achievement of individual daily sales target
- Provide the highest level of customer service
- Handle customer enquiries and complaints tactfully and effectively
- Manage and process customer alterations and repairs
- To prioritize and initiate Company objectives
- Maintain VIP and Mailing list database.
Senior Sales Associate
HUGO BOSS ASIA PTE LTD
10.2014 - 01.2015
- I led the team in managing non-apparel which consists of small and large leather goods, watches and eyewear
- I’m also being embedded with suit knowledge as that is the specialty of the brand
- The introduction of womenswear to Hugo Boss is something which I highly anticipate and I excel in that area as I have previous experiences working in a lady’s brand
- Key holder (2nd)
- Managing the team as 2nd in command after my manager
- Educate customers about the brand strong involvement of the brand its ladies’ ready-to-wear collection
- Customer service excellence
- Handling CRM in outlet
- Tackling issues pertaining to customers complaints and resolving it
- To boost up sales for timepiece in outlet.
Senior Sales Associate
BURBERRY (SINGAPORE) DISTRIBUTION COMPANY PTE LTD
10.2012 - 10.2014
- I was assigned to the non-apparel department, which deals mostly with ladies’ bags and accessories
- My area of specialty would be in the watch department
- Given the task I am supposed to take care of the current stocks and its movements throughout the outlet
- Handling repairs, servicing & stock orders are few of the things which are under my care
- Sharing & educating my peers when it comes to new arrivals of watches or or its movements is something that I practice and enjoy doing
- Cashiering
- Being appointed as the watch specialist
- Educate customers about the brand strong involvement and its positioning in terms of its watches
- Always sharing with my colleague about how strong the company is in terms of timepiece
- Occasionally giving pointers and small interactive sessions with fellow peers
- Handling and tackling watch related issues with customers and able to liaise well with service center
- To boost up sales for timepiece in outlet.
Boutique Supervisor
VGO CORP LTD
02.2010 - 09.2012
- Generally, the main objective is to be able to oversee the particular outlet to be taken care of, being the most senior in the shop requires me to focus on everything day in and out
- Staffing, tackling complaints, handling feedback, to motivate colleagues to be able to give the maximum output and being able to work harmoniously with people of different race and gender
- Liaising with marketing and the buyer enables me to feel and understand more about the customers’ needs and wants
- Keeping in touch with the customers not only regarding new arrivals but also having casual chat, sharing latest information, promotions and events
- To be able to tackle issues and solve it professionally
- Have a strong local customer base.
Senior Boutique Associate
BGW CORP LTD
02.2009 - 02.2010
- It actually an eye-opener, cause not only I are they selling apparel, they are selling furniture and tableware as well
- Settled in quite fast and I have ever since learned a lot more about
- It challenged me to know more about a certain product and to understand the differences between selling apparel and furniture
- I was eventually poached to go join a different company.
Firemen (Serving NS)
Singapore Civil Defence Force
06.2006 - 07.2008
Senior Captain
Baladi Lebanese Cuisine
02.2004 - 02.2006
- Primary role will be managing the restaurant and to ensure its operation runs smoothly
- Liaising with suppliers
- Preparing for upcoming events and to deliver to clients’ requests
- Ensure that the restaurant standards are always at its best.
Education
‘N’ level -
Jurongville Secondary School
Diploma in Hotel Tourism Management -
KAPLAN
06.2011
Personal Information
- Date of Birth: 03/03/85
- Nationality: Singaporean
- Marital Status: Married
Affiliations
- Appreciation for vintage clocks and watches
Certification
Class 3
Class 2B
Class 2A
Safe Forklift License
Languages
English
Intermediate (B1)
Timeline
Assistant Manager in Training
Seafront Support Company
11.2022 - Current
Operations Executive
SEAFRONT SUPPORT COMPANY
10.2021 - 10.2022
Operations Foreman
SEAFRONT SUPPORT COMPANY
10.2020 - 10.2021
Prime Mover Driver
SEAFRONT SUPPORT COMPANY
05.2018 - 09.2020
Supervisor
BURBERRY (SINGAPORE) DISTRIBUTION COMPANY PTE LTD
10.2015 - 10.2017
Senior Sales Associate
HUGO BOSS ASIA PTE LTD
10.2014 - 01.2015
Senior Sales Associate
BURBERRY (SINGAPORE) DISTRIBUTION COMPANY PTE LTD
10.2012 - 10.2014
Boutique Supervisor
VGO CORP LTD
02.2010 - 09.2012
Senior Boutique Associate
BGW CORP LTD
02.2009 - 02.2010
Firemen (Serving NS)
Singapore Civil Defence Force
06.2006 - 07.2008
Senior Captain
Baladi Lebanese Cuisine
02.2004 - 02.2006
‘N’ level -
Jurongville Secondary School
Diploma in Hotel Tourism Management -
KAPLAN
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