Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Date Of Birth
Timeline
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Muhammad Insan

Muhammad Insan

Private Hire Operator
Bishan

Summary

Motivated professional with a strong background in driving operations, now transitioning into cloud computing. Currently enhancing skills through hands-on experience with Azure, focusing on cloud security and infrastructure. Adept at problem-solving and quickly learning new technologies. Eager to contribute technical expertise and a strong work ethic to a dynamic team.

Overview

14
14
years of professional experience
13
13
years of post-secondary education

Work History

Private Hire Driver

Grab/TADA
11.2023 - Current
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Ensured passenger safety with defensive driving techniques and strict adherence to traffic rules.
  • Navigated complex routes efficiently by utilizing GPS technology and local knowledge.
  • Managed scheduling effectively, accommodating last-minute changes and prioritizing urgent requests.
  • Assisted passengers with luggage, demonstrating exceptional customer service skills in the process.
  • Received consistent positive feedback from passengers on punctuality, professionalism, and driving ability.
  • Maintained a clean and comfortable vehicle for passengers, ensuring a pleasant experience.

Customer Service Sales Executive

Gadget King Pte Ltd
03.2022 - 10.2023
  • Answer and attend to all customer inquiry and concerns for walk ins and also online platforms.
  • With great attention to detail fulfill all orders and manage online e-commerce platforms.
  • Consistently organized with transporting orders, deliveries and stock whenever necessary.
  • Met and exceeded customer service goals and quarterly sales performance metrics during sale events.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

Autonomous Vehicle Operator

Motional Singapore, Nutonomy Singapore
05.2018 - 09.2021
  • Served as a safe and effective vehicle operator on various test or events related projects.
  • Maintained a clean and neat vehicle.
  • Performed vehicle inspections and maintenance prior to trips.
  • Thoroughly examined vehicles to determine the malfunction or condition of the vehicle's parts.
  • Complied with all LTA vehicle standards.
  • Communicated well with test engineers regarding each test process and requirements.
  • Was the first operator to take on safety support operator role for demos and data collections.
  • Learned the process of deploying builds.
  • Volunteered to be one of two operators that learned map annotation process and best practices.

Emergency Medical Technician

Hope First Response Pte Ltd
10.2014 - 05.2018
  • Remained up-to-date on medical Best Practices and medical advancements.
  • Acted quickly in emergency situations and used expert judgment to proceed accordingly.
  • Answered radio calls and served as a first responder to emergency scenes.
  • Diligently carried out daily pre-operation vehicle inspections.
  • Worked cohesively with crew mates to ensure efficiency.
  • Safely transported all casualties to the hospital incident free.

Assistant Manager for Operations

MW Medical Pte Ltd
02.2011 - 09.2014
  • Promoted to Assistant Manager for Operations from Mobile Doctor Assistant role.
  • Reported to Operations Manager and assisted clinic and field personnel.
  • Attended to non emergency calls.
  • Assisted Medical professionals (Nurses, Doctors) in clinical and administrative aspects.
  • Ensure transport of clients or patients in a safe and timely manner.

Education

NITEC Certification - Electronics, Computer And Networking

ITE College Central
ITE Macpherson
01.2006 - 12.2007

N level, Higher Mother Tongue - undefined

Braddell-Westlake Secondary School
01.2003 - 12.2006

PSLE - undefined

Anderson Primary School
01.1996 - 12.2002

Skills

  • Basic Vehicle Maintenance
  • Pre-Hospital Care and Management
  • WSQ Workplace Safety and Health
  • Standard First Aid
  • Basic Cardiac Life Support
  • CPR & AED
  • Occupational First Aid
  • Defensive Driving
  • Autodesk 3ds Max
  • V-ray
  • Network troubleshooting
  • System administration

Interests

Collecting anything rare or historical
Videography and editing of videos

Personal Information

  • Nationality: Singaporean
  • Driving License: Class 3, Class 4 (Military Vehicles Only)

Date Of Birth

01/06/89, Singapore

Timeline

Private Hire Driver

Grab/TADA
11.2023 - Current

Customer Service Sales Executive

Gadget King Pte Ltd
03.2022 - 10.2023

Autonomous Vehicle Operator

Motional Singapore, Nutonomy Singapore
05.2018 - 09.2021

Emergency Medical Technician

Hope First Response Pte Ltd
10.2014 - 05.2018

Assistant Manager for Operations

MW Medical Pte Ltd
02.2011 - 09.2014

NITEC Certification - Electronics, Computer And Networking

ITE College Central
01.2006 - 12.2007

N level, Higher Mother Tongue - undefined

Braddell-Westlake Secondary School
01.2003 - 12.2006

PSLE - undefined

Anderson Primary School
01.1996 - 12.2002

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Muhammad InsanPrivate Hire Operator