Innah Andrea M. Dela Cruz
Summary
Effective food and beverage supervisor with a formidable hospitality experience from a luxury hotel groups in Singapore and from one of Asia's Top 50 Best Bars. Has strong product knowledge and operational experience. Works very well with others and exposed to training and development roles. Operates with a strong sense of urgency and thrives in a fast-paced setting.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Executive
Osia Seafood and Grill
03.2023 - Current
- Resorts World Sentosa
- Mainly in charge of floor and beverage service as well as hygiene and sanitation of outlet
- Overseeing daily operations from the front and back of house
- Cater all the guests' requests and needs in a timely manner.
- Improved employee satisfaction rating by realigning and enforcing policies.
- Collaborated on operational support tasks to achieve the common goal
Food and Beverage Supervisor
Mandarin Oriental
03.2022 - 03.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Luxury Specialist
Hotels Group
09.2021 - 02.2022
- To promote best-in-class, sales and customer service solutions
- To provide personalized service that exceeds every expectation
- To demonstrate knowledge, passion and pride of IHG's luxury portfolio
- Interpreted guests' needs and introduced services to fit specific requirements
English Online Trainer
Bizmates Philippines Inc
03.2021 - 12.2021
- Focus on helping Japanese professionals with their business English needs
- To facilitate various activities and to help them improve their English and communication skills
- To provide assistance on how to communicate efficiently in business and corporate environment.
Food and Beverage Supervisor
MO BAR, Mandarin Oriental
08.2018 - 09.2020
- Singapore
- Manage overall day-to-day operation, and long-term outlook of the outlet
- To ensure high standards are being met and maintained, demonstrating a professional image for customers
- Established good rapport with guests, maintain good relations and handles guest feedback promptly and efficiently
- To guide customers in organizing private events in the restaurant and assist on achieving monthly and annual targets
- To handle and supervise the reservations of the outlet and any other daily paper works essential to the food and beverage department.
Food and Beverage Executive
Melt Cafe, Mandarin Oriental
09.2011 - 07.2018
- Singapore
- To assist the Restaurant Manager & Assistant Restaurant Manager in providing the highest level of service in the restaurant, meet and exceed customer expectation
- Serving, order taking and cashiering
- Checks to ensure that the restaurant is in tip-top condition and ready to receive guests
- Attends to guests' needs and complaints promptly and politely.
Education
Bachelor of Science - Tourism
Lyceum of The Philippines University
Manila03.2011
Skills
- Oversee Administrative Functions
- Lead Support Skills
- Delegation
- Operations Management
- Operational Policies and Processes
- Leadership Training
- Guest Relations
- Handling Materials
Certification
- Occupational First Aid Training - August 21 - 23, 2023
Languages
English
Timeline
Operations Executive
Osia Seafood and Grill
03.2023 - Current
Food and Beverage Supervisor
Mandarin Oriental
03.2022 - 03.2023
Luxury Specialist
Hotels Group
09.2021 - 02.2022
English Online Trainer
Bizmates Philippines Inc
03.2021 - 12.2021
Food and Beverage Supervisor
MO BAR, Mandarin Oriental
08.2018 - 09.2020
Food and Beverage Executive
Melt Cafe, Mandarin Oriental
09.2011 - 07.2018
Bachelor of Science - Tourism
Lyceum of The Philippines University
Similar Profiles
Elizabeth HelyElizabeth Hely
Sales & Events at Bristol Seafood Grill Creve Coeur, J. Gilbert's Steaks & Seafood, and Bristol Seafood Grill in O'Fallon, MOSales & Events at Bristol Seafood Grill Creve Coeur, J. Gilbert's Steaks & Seafood, and Bristol Seafood Grill in O'Fallon, MO
Sarah SchaeferSarah Schaefer
Manager/Restaurant Owner at Crabdaddy's Seafood Bar & Grill/Woodlands SeafoodManager/Restaurant Owner at Crabdaddy's Seafood Bar & Grill/Woodlands Seafood
Justin BruceJustin Bruce
Bartender at Flanigan's Seafood Bar and GrillBartender at Flanigan's Seafood Bar and Grill