Indra Shahril Adzmy
Summary
Strategic leader with a focus on quality assurance and operational excellence. Implements robust monitoring and evaluation frameworks to enhance supplier performance and product quality. Champions initiatives that optimise processes and promote continuous improvement.
Overview
20
20
years of professional experience
Work History
Head of QA/QC - Logistic Operations
Honda Malaysia Sdn Bhd
04.2024 - Current
- Managed parts defect control and oversaw QA/QC activities for incoming and outgoing warehouse parts, ensuring compliance with quality standards.
- Conduct on-site (GENBA) assessments at supplier locations to ensure parts quality compliance with Honda Malaysia standards.
- Established and monitored supplier QC improvement programs (Local, APC, HB) to enhance supplier compliance and quality assurance.
- Evaluate supplier performance through Supplier Monitoring Analysis and drive continuous improvement.
- Develop and implement strategies to reduce claim rejection rates involving dealers, suppliers, and transporters.
- Initiated and implemented packaging quality improvement programs, reducing damage risks during transportation and storage.
- Plan, monitor, and control quality-related budgets and departmental activities.
- Oversee and ensure compliance of all Honda label printing and control processes.
- Supervise preparation of Parts Packaging Assurance Sheets and Parts Identification Sheets for new models.
- Verify and confirm all specification changes to ensure proper implementation and compliance.
- Supervise APC export claim monitoring and disposal activities.
- Monitor and control stock exchange operations to ensure accuracy and efficiency.
- Compile and maintain parts information and technical specifications.
- Execute label registration in compliance with Radio Law regulations (MCMC & SIRIM).
- Executed additional duties based on operational needs
Head of Quality Information
Honda Malaysia Sdn Bhd
04.2019 - 04.2024
- Coordinated with factory and R&D to enhance service quality operations and resolve product quality issues.
- Oversee operation of QRM (Quality Report Meeting) activity (Preparation & QRM period)
- Manage Priority activity via EDA (Early Detection Activity) and oversee model PIC to prepare L2 proposal / request information from ASH.
- Ensured continuous improvement in service levels, enhancing customer satisfaction index (CSI).
- Support/ advise material creation for TQM (Total Quality Monitoring)/ item sharing
- Plan yearly team KPI
- Conducted weekly market analysis to confirm HMSB's current market situation.
- Managed product market information related to quality issues across all models.
Senior Executive - Technical Operations
Honda Malaysia Sdn Bhd
05.2013 - 04.2019
- Planned and improved technical and warranty operation efficiency to meet standards while supporting nationwide service dealers, enhancing customer satisfaction.
- Monitored effectiveness of dealers’ complaints management and their handling of technical issues, challenging repairs and warranty activities to ensure high service levels and minimise complaints.
- Participate and contribute to the development and review of overall department plans and strategies by providing analysis and follow-up activities in order to maximise performance to achieve department business objectives.
- Assisted team leaders and head of department with tasks, standard operating procedures and key performance indicators to drive top performance.
Executive
Proton Holdings Berhad
01.2012 - 04.2013
- Handled product quality improvements to provide timely and accurate market quality solutions, preventing unnecessary warranty claims.
- Focused on critical technical issues related to high costs and frequency to improve processes and reduce warranty costs.
- Managed calibration and software licensing issues for the distributor.
- Assisted distributor with troubleshooting and testing for safety and chronic cases within 72 hours of report submission.
Technical Instructor
Proton Edar Sdn Bhd
11.2006 - 12.2011
- Conducted product highlight training for each new launch model to enhance understanding and application.
- Trained a new induction programme for newly joined Technicians, Foreman & Service Advisors regarding the current product.
- Prepared and conducted yearly technician competency assessments and evaluations to ensure skill alignment with current standards.
- Preparing technical highlight notes for Technical Key Personnel as their reference.
- Advised and collaborated with team to prepare sales manual, brochures, and video presentation CD for improved product communication.
- Collaborated with special task force team on new launch model initiatives.
Education
Certificate in Vocational Training Officer (Level 3) - Automotive Technology
Department of Skills Development (JPK)
12-2012
Cetificate of Teaching -
Box Hill Institute of TAFE, Australia
12-2012
Malaysian Skills Certificate (SKM) - Automotive Technology - Level 3
Department of Skills Development (JPK)
12-2011
Professional Diploma of Engineering (Education & Training) - Automotive Technology
University Kuala Lumpur
12-2011
Diploma in Mechnical Engineering - Engineering
MARA University of Technology
12-2003
Primary/Secondary School/"O" Level -
Sekolah Menengah Teknik Tuanku Jaafar
12-1999
Skills
- Quality assurance
- Quality management
- Regulatory compliance
- ISO 9001
- Logistics Coordination
- Technical Knowledge
- Troubleshooting Skills
- Communication skills
Languages
Bahasa Malaysia
Proficient
C2
English
Upper Intermediate
B2
Custom
To advance in the field of Public Speaking, Training, Managing & Technical Advisory, Warehouse Management, Quality Management, Leadership charisma, Dynamic team player, Sense of responsibility, Highly inquisitive, Creative and resourceful, Excellent skills in communication and collaboration., Willing to learn
References
En. Abdul Hakim Kari
Manager, Logistic Operation
(Current Superior)
+60196622458
ahmadhakim.kari@honda.net.my
Timeline
Head of QA/QC - Logistic Operations
Honda Malaysia Sdn Bhd
04.2024 - Current
Head of Quality Information
Honda Malaysia Sdn Bhd
04.2019 - 04.2024
Senior Executive - Technical Operations
Honda Malaysia Sdn Bhd
05.2013 - 04.2019
Executive
Proton Holdings Berhad
01.2012 - 04.2013
Technical Instructor
Proton Edar Sdn Bhd
11.2006 - 12.2011
Certificate in Vocational Training Officer (Level 3) - Automotive Technology
Department of Skills Development (JPK)
Cetificate of Teaching -
Box Hill Institute of TAFE, Australia
Malaysian Skills Certificate (SKM) - Automotive Technology - Level 3
Department of Skills Development (JPK)
Professional Diploma of Engineering (Education & Training) - Automotive Technology
University Kuala Lumpur
Diploma in Mechnical Engineering - Engineering
MARA University of Technology
Primary/Secondary School/"O" Level -
Sekolah Menengah Teknik Tuanku Jaafar