Indra Raiyan Putera Azhisham
Summary
Highly adaptable and motivated professional with a proven track record of excelling under pressure and maintaining composure during crisis situations. Possessing a strong ability to work well with others, I am open-minded and committed to continuous learning and personal growth. With a positive and collaborative approach, I strive to contribute effectively to team dynamics while delivering exceptional results. As a dedicated individual, I am eager to embrace new challenges and seize opportunities to enhance my skills and make a meaningful impact in any work environment.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
SATs
06.2022 - Current
- Provided high-quality service to special members and first-class passengers for Swiss and Lufthansa Airlines.
- Possess 1 year of customer service experience with SATS Passenger Services.
- Provide special assistance to passengers with disabilities or those requiring additional support.
- Organize boarding queues and ensure a smooth boarding process for passengers.
- Handle baggage drop-off and provide tags to ensure accurate tracking.
- Managing boarding queues and facilitating smooth boarding procedures, coordinating with airline staff and security personnel.
Deputy Team Leader
Singapore Police Force (TransCom)
05.2020 - 05.2022
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues
- Provided public safety assistance at community events to maintain safe and secure environments.
- Assisting the Team Leader in supervising and leading a team of police officers to ensure effective law enforcement and crime prevention activities.
- Managing critical incidents and emergency situations, making swift and informed decisions to safeguard public safety.
- Conducting regular briefings and debriefings to keep the team informed and prepared for operational assignments.
- Coordinating and delegating tasks to team members, ensuring efficient utilization of resources and manpower during operations.
- Providing guidance and support to team members, including mentoring and coaching, to enhance their professional development and performance.
- Investigating and resolving complaints or issues raised by the public or team members, ensuring prompt resolution and effective communication.
Griller
Nandos
10.2019 - 04.2020
- Managing food inventory and restocking supplies as needed to ensure smooth kitchen operations.
- Following Nando's portion control and plating guidelines to ensure consistent and appealing food presentation.
- Grilling chicken to perfection, ensuring it is cooked to the appropriate temperature and meets Nando's quality and flavor standards
- Monitoring cooking times and temperatures to avoid undercooking or overcooking the food.
- Assisting in maintaining a clean and organized dining area, including clearing tables, resetting them for new guests, and ensuring a tidy appearance.
Kitchen Cook
Mochachos
04.2019 - 10.2019
- Preparing and cooking food items following standard recipes and kitchen procedures.
- Collaborating with other kitchen staff to ensure a smooth flow of food preparation during busy periods.
- Properly handling and storing food products to maintain freshness and prevent food spoilage.
- Professionally seasoned and marinated chicken in bulk using a blend of herbs, spices, and marinades.
Waiter
Pizza Hut
10.2016 - 01.2017
- Clearing tables and resetting them for new guests, maintaining a clean and organized dining area.
- Taking food and beverage orders from customers and conveying them to the kitchen.
- Serving food and beverages to guests in a timely and efficient manner, ensuring accuracy and proper presentation.
Education
High School Diploma -
Canning Vale College
Perth, Western Australia10.2019
Skills
- Incident Management
- Interpersonal Skills
- Adaptability
- Problem-Solving
- Professionalism
- Communication Skills
- Teamwork
- Customer Service
- Driving License
Accomplishments
- Achieved Rank of Inspector (NS) in the Singapore Police Force, 2021
- Sportsman of the Year 2021
- Outstanding PNSF Gold Award 2021
- Best in Operational Fitness 2020
Awarded by SPF, TransCom Appreciation Lunch
Awarded by SPF, TransCom Woodlands Team Alpha
Awarded by Singapore Police Force Training Academy
Languages
English
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Timeline
Customer Service Agent
SATs
06.2022 - Current
Deputy Team Leader
Singapore Police Force (TransCom)
05.2020 - 05.2022
Griller
Nandos
10.2019 - 04.2020
Kitchen Cook
Mochachos
04.2019 - 10.2019
Waiter
Pizza Hut
10.2016 - 01.2017
High School Diploma -
Canning Vale College
Similar Profiles
SHEIKH ALISHEIKH ALI
Airport Customer Service Agent at SATSAirport Customer Service Agent at SATS
Muhammad Ukasyah Suhaib Bin Mohamad SuaaibMuhammad Ukasyah Suhaib Bin Mohamad Suaaib
Passenger Service Agent at SATSPassenger Service Agent at SATS
Jolin Leong Wan TingJolin Leong Wan Ting
Concessions Officer at SATSConcessions Officer at SATS