Indra Nizar Bin Mohamed Yahya

• Generate and canvass for new sales
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Tracked employee attendance and punctuality, addressing repeated problems quickly to prevent long-term habits.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Followed all company policies and procedures to deliver quality work.
• Oversaw daily customs operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
• Built and managed relationships with key clients and partners to drive growth.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Generated reports detailing findings and recommendations.
• Collected, arranged, and input information into database system.
• Evaluated customer needs and feedback to drive product and service improvements.
• Devised and implemented processes and procedures to streamline operations.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Maintained database systems to track and analyze operational data.
• Conducted regular reviews of operations and identified areas for improvement.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Developed strong client relationships through consistent communication and attentive service.

• Developed strong relationships with vendors, leading to improved service levels and increased collaboration opportunities.
• Collaborated on operational support tasks to achieve common goal.
• Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
• Handle existing customers – Collaborate with other departments within the company to provide seamless logistics solutions for our customers.
• Provide quotations to customers and follow-up to secure business / activate shipments.
• Coordinating receipt and record of import / export / Cross trade via air or sea shipments.
• Liaising with origin and destination offices / agents for shipments arrangement.
• Liaising with origin and destination offices on air / sea-LCL consolidation program.
• Shipment arrangements / follow-up and provide updates to customers.
• Liaising with other departments, making sure operation runs smoothly.
• Ensuring that shipments are handled smoothly and intermediate issues are solved.
• Ensure all documentation is accurate and up to date, including bills of lading, commercial invoices, and other necessary paperwork.
• Check / collate documents and send them to OPS Team for billing.
• Insurance related matters - purchase insurance, follow-up on claims (if any).
• Provide customers support to Sales persons for their new potential clients when they are out of office.
• Back-up for fellow teammates when they are absent.

• Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
• Directed work to junior employees, monitoring quality, compliance and productivity.
• Produced reports each month outlining volume, total GST amount, types of permits & total permits declared
• Ordered new equipment and inventory and scheduled repairs for damaged equipment.
• Coached junior team members, fostering professional growth and improving overall team performance.
• Implemented and developed operational standards, policies and procedures.
• Nominated in Aug 2019 to represent country (SIN) as the Regional Ambassador for Brokerage Excellence and to compete with the various countries.
• In-charge of day to day affairs and running of the permit team.
• Supervise all the day and night team members. - In-charge of cash/cheque payments for all permit purchase from all other agents/forwarders and submission to Finance team.
• In-charge of GST refunds & reports
• Attend to all emails for SCS permit matter and resolve or escalate to higher authority
• Liaising with various government agencies, NEA, AVA, Customs with regards to permit, licensing etc

~ Handling of all customer service issues for all key customers that was assigned to me

~ Catering to all issues via emails and phone calls raised by customers, departments or contractors

~ To supply customers with the various weekly & monthly reports

- To declare and provide various types of permits to all customers within the designated time frame

- To provide key customers with the required weekly or monthly reports

- In-charge of all road tax, insurance and admin matters for 2000 plus rental vehicles.

- In-charge of internal dept reports

- Key personnel to liase with LTA, TP, etc